Duplicate Records in CMDB
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07-21-2025 12:12 PM
We have what appears to be multiple duplicate records in our CMDB in a particular class. There exists a Standard Identification rule in place with the criterion of "Name."
Why would we have duplicate records with the same name with the Identification rule in place?
Duplicate remediation tasks are not being generated and Discovery is not recognizing duplicate records exist. How would these existing records be merged or deleted etc.?
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07-21-2025 01:17 PM
First suggestion is to check on the "Created by" for the duplicate records. If the source that is creating the record is not using the IRE, then it will bypass all identification and reconciliation rules.
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07-21-2025 01:50 PM
We only have one midserver creating the CIs and I'm told every CI should be going through the IRE.
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07-21-2025 01:54 PM
We only have one MIDsever creating CIs and I am told that every CI should be going through the IRE.
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07-21-2025 01:56 PM
Currently we only have one MIDserver on a discovery schedule for this class so as near as I can tell only one source. I'm told every CI should be going through the IRE.
