EM set alert short_description

[gbunce]

I need to understand how the alert short_description is created. It appears that the short description is made up of the events Type, Node, Resource and Description.

In most cases, that is not what I want to see

How is that being set? I cannot find a business rule that does it.

[bluefunelementa]

I understand. I would investigate the event field mapping for that source and see if the description field is set to ${description} or a concatenation like you are seeing. That's far more likely (and preferred) then a business rule on the event table itself.  

[jason45]

It has to be hard-coded in the back-end. One of my colleagues just asked me what creates this concatenated field in the alerts.

I can't find anything, either: every alert has them, and there's no reference to the short_description field in any business rule or script include that I can see for the em_alerts table.

[Christopher Hu1]

An Alert only has a Description; There is no short description (at least not OOB).

An Incident has a short description which is set to take the first 157 characters of the Alert's description.

I usually populate the Event Rule's transform for Description to replace ${description} with the first line I want to see as an Incident Short Description, and then I populate the formatted Alert content below it.

[robertgeen]

Christoper,

I hate to say this but I think you are wrong on the short description field not being there. Out of the box the short_description field is on the alert table and it's set by the event processing job of which you can't see the code for. Either way since it's not something that can really be touched outside of possibly a business rule I wouldn't worry about it (although it is used by agent assist out of the box to map that field into it so keep that in mind). There is a UI action I believe which hides it from the form out of the box (as it has to be there for agent assist to work).

[Christopher Hu1]

I stand corrected!  I had only looked at forms, and didn't realize that there's a short description even though it's hidden from the default view.