Email - Mulitple inbound Aliases

[gbernie]

Hi All,

We have implemented SN recently and by default all users have a single email address. eg username@example.com. Every morning we get an upload of user data via a MID server. All of this functions correctly however it has only recently come to our attention that a large number of our users are actually using other company alias. These alias when they are emailed to the instance will create a Guest incident.

What I need help with is how would I get, if I had a list of email alias @hotmail.com, @gmail.com etc, the inbound action to check that list and then raise the Incident as the user in our system

Any assistance would be grateful.

Thanks in advance.

Gareth

[gbernie]

Hi Julian,

We have this near the top of our inbound action

var util = new EmailAliasUtil(email.origemail);

  var userID =   util.getUserID();

  if(userID != "") {

  //Impersonate user found

  gs.getSession().impersonate(userID);

  current.caller_id = userID;

  current.opened_by = userID;

  }

Regards.

Gareth

[poyntzj]

Hi Gareth

Thanks for that, I shall look and investigate further

[gbernie]

Thanks David,
The logic is sound and has been implemented.