Entry Point- Service Mapping

[Pranita2]

Hi,

We are implementing Service Mapping in our instance.

I want to explain to my clients what exactly is the entry point for an application service.

Can anyone explain me what exactly is an entry point?

Thanks,

Pranita

[DuaneNMore]

From the docs:

Entry point: Whichever method you choose for mapping, specify an entry point. An entry point is a CI where the end user receives the service. Typically, an entry point refers to the first tier application on a host. Service Mapping starts the mapping process from this point.

Entry points may vary depending on the nature of the business service; a printer, a URL, a phone number can all serve as entry points to your services. Service Mapping comes with a list of preconfigured entry points types and the attributes you configure for your entry points depend on their types.

The entry point is "the Top" in top-down discovery. Generally this is going to be a URL that the user accesses the service with their browser (https://thisisyour.service.com/portal for example). 

However if a "Service" is omething that might be consumed by other services it might be a TCP Endpoint. When we map our internal white pages service, we have a standard URL entrypoint that users navigate to, to look someone up; however we also specify a tcp endount (10.1.1.3 port 443) which is what is used by other services which call white pages; In this case that appears as a sub-service in other services.

[Tanaji Patil]

An entry point is how clients access an application service.

https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/service-mapping/task/t_CreateEntryPoint.html

-Tanaji
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[Alexey7]

An entry point is URL that clients use to access an application service.

[Manjunatha G1]

Hi,

Entry Point : An entry point is the point of direct access to your business service by its users or other applications.

Providing a starting point for the mapping process to begin and follow process flow  to map all components of a service.

Entry Point types: Type of communication taking place between applications (e,g. HTTP, LDAP, JMS, TCP).

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Regards,

Manjunatha