Error Code: SSH authentication failed. Verify that credentials have been correctly defined for host

[Natalia]

I am receiving this error message when attempting to map a application "SSH authentication failed. Verify that credentials have been correctly defined for host " any suggestions as to the resolution.

Thanks in advance.

Natalia

[sergiu_panaite]

I assume you are in this scenario:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1703559