Error on server request getMap. System error has occured, exception is: NullPointerException:

[Ankit43]

Hi Team,

We're discovering the business services and all of a sudden after the discovery we started getting the following error:

Error on server request getMap. System error has occured, exception is: NullPointerException:

Any help will be appreciable.

Thanks in advance.

Regards

Ankit

[Ankur Bawiskar]

Hi Ankit,

Any other error you see in logs.

Regards

Ankur

[Ankit43]

Hi Ankur,

Thanks for the reply.
It is not showing any error as well as it is not loading the map which was discovered earlier.

Regards

Ankit

[johnnyjava]

There is a UI Action on the Business Service form view (not the map view) called "Recompute Business Service." Try clicking that and then re-running a full service discovery.

If that fails, look for a UI Action called "Sync with Service Model" on the cmdb_ci_service_discovered table which has a role required of "maint". Insert and Stay that UI Action and create a copy that doesn't have the requirement of the maint role, and then run it on that service.

The record is in your instance at /nav_to.do?uri=sys_ui_action.do?sys_id=35325d00ff020200ab8fffffffffffd3

This might be able to re-sync your service with its model data.

[robertgeen]

Johnny approach is your best option. If this doesn't fix this then open up a HI ticket as it's probably something deeper that needs to be investigated.