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Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: Lightweight identification for Oracle DB, error:

Hi, i am facing issue when discovering Oracle DB on Unix pattern issue as below Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: Lightweight identification for Oracle DB, error: Match step predic...

SRE by Tera Expert
  • 2636 Views
  • 3 replies
  • 0 helpfuls

Exclude IP List from being scanned during Discovery Schedule

Is there a way to exclude 20+ IP's  from being scanned during Discovery other than adding in the  "discovery_range_item_exclude" table. We have many discovery schedules and its a tedious process to enter all the 20 IP's in the exclusion list every ti...

suvetha3 by Kilo Expert
  • 3045 Views
  • 14 replies
  • 8 helpfuls

How to exclude VCenter from creating stale CIs?

When a vCenter CI, such as a virtual machine, is removed, the ServiceNow instance marks it as "stale" in the CMDB, using either of these procedures: When Discovery runs, it creates an audit record in the Components installed with CMDB Health table fo...

Erick18 by Mega Guru
  • 870 Views
  • 3 replies
  • 0 helpfuls

Change automatic work notes from alerts in incidents

Hi When an alert is closed or reopened we will get a work note in the associated incident, like this:"The related alert Alert4069506 state is now Reopen" "The related alert Alert4069506 state is now Closed" This can cause a huge number of work notes ...

erlfos by Giga Expert
  • 811 Views
  • 1 replies
  • 1 helpfuls

Router Interface and Switchport Discovery

Quick discovery question. When SNOW discovery looks for routers and switches, doesn't it create associated router interfaces and switchports based on the use/configuration of that port. So you could end up with a router or switch having both router i...

ITOM Discovery Licensing

Hi All, Wanted to understand if we are not subscribing for the ITOM Discovery License , do we not have access to CMDB tables with ITSM pro alone.?  want to know the if we can work maintaining the CMDB table without Discovery. 

sowmya13 by Tera Contributor
  • 4093 Views
  • 2 replies
  • 2 helpfuls

IP VoIP telephone and Configuration Item table

Hello everyone, I have to register on CMDB "CISCO 7940" IP VOIP  telephone. I found the OID to create on ServiceNow platform: http://oidref.com/1.3.6.1.4.1.9.9.439.1.1.1 but, when I create a new record below SNMP System OID, what is the table to be u...

JDBC Query to connect to MySql Database

Hi I have a script file where we need to execute this query commands on Mysql database server. And our instance is integrated with jdbc and now may I know how to connect with Database and where can I place this script file so that to get the output. ...

Sravani36 by Tera Expert
  • 2110 Views
  • 5 replies
  • 1 helpfuls

Resolved! How to change the state of event to ignored in Event Mangement

Hi, Could you please help how can we change the state of event to Ignored instead of processing when Ignore Event rule is applied We generally create an ignore event rule by selecting 'Ignore event that matches this filter' in Event filter but could ...

Community Alums by Community Alums  
  • 1022 Views
  • 1 replies
  • 0 helpfuls

Server Alias Name Discovery

Hi All, We created a new field to capture server alias name. How to get the server alias name from Discovery ? Currently we are using probes and sensors for discovery.  

ServiceNow Discovery firewall ports

Hello Experts, We are using ServiceNow discovery to discover devices and applications in our internal network + resources hosted in the Cloud (Azure). Our Infra team has reached out asking us to confirm the below: 'We need to apply NSG rules on all w...

Kunal Goel by Tera Contributor
  • 2039 Views
  • 1 replies
  • 0 helpfuls

Service now integration with checkmk

Hi Team,   We have integrated checkmk with service now and the User has been provided ITIL role and is able to create the Incidents,but we are seeing this message Could not resolve incident because of missing context information. Maybe the user used ...

nvnbs by Mega Contributor
  • 2390 Views
  • 4 replies
  • 1 helpfuls