TROUBLE SHOOT DISCOVERY
GUYS , HOW TO TROUBLESHOOT DISCOVERY OF CI PLEASE HELP
Forum Posts
SG-SCCM Reconciliation Rule is not working and Its updating windows server records.
Hi, Recently we Implemented SG-SCCM Integration which is supposed to update ONLY workstation attributes but its also updating windows server attributes.We created a new Reconciliation rule on computer table first priority is SG-SCCM and second priori...
Trigger Rules
What happens for assignment if Trigger Rule itself and script assigns an Alert record? If a Trigger Rule for the em_alert able is assigning the Alert using the group (Group A) field on the Rule, and also sets the Assignment Group using Script (Group ...
Software installation & software Instance table data migration without SAM
Currently discovery is updating both software installation table [cmdb_sam_sw_install] and software instance table [cmdb_software_instance]. SAM is not yet activated in our system.Is there any possible way to migrate the data from software instance t...
[Discovery] Unable to get software information of windows machine
Hi, We tried to run Discovery on a windows device, but the "Installed Software" Probe failed with a timeout.I'm sure that's why, "Software Installed", "Running Process" and "TCP Connections" weren't populated.The CI itself was constructed. [Target Wi...
If condition not working as expected flow designer
Hi Folks,I'm facing issue with if condition in flow designer. it is verifying output from action is "doesnotexist".if output from action(validation certificate records if certificate exist it saves output.alreadyavailable = exist if not exists output...
Resolved! Service Mapping Error Message
Dear Community, I hope you can help me I am getting this error message on my Service Mapping entry points that I attemtp to map application services with."No pattern has an Identification Section defined to use the given entry point type: cmdb_ci_end...
Resolved! Connect a Database ci to an existing Tag based Service map
I am trying to connect a database CI to an existing Tag Based Service map. The database table is cmdb_ci_cloud_database. Can anyone suggest how it is to be done. Thanks
Resolved! Service Mapping - link map to map
Hello community,It might be a misunderstanding from our side, but we are wondering if it's possible (or desirable) to link a map to another map, somehow. For instance, can we link a "login" or "authentication" map to many other "application" maps ? O...
Data import from Flexera
Hi All,We have done integration with Flexera from service now to import server data. Currently we have scheduled job in service now and we need to run scheduled job daily .Is it possible to import data when data is triggered from flexera and we shou...
Installation of Agent in Multiple Windows Servers at Once
Hi All,I am looking to install Agent to enable Agent based Discovery in our system. Now from the ServiceNow Product Documentation I found how to install agent in a windows device. But according to the article we have to install agent in servers one b...
Resolved! What tables do I need to migrate a Cloud Resource Disco schedule across environments?
We have a series of schedules created via Cloud Management wizard. What tables do I need to export that schedule to another environment? Update sets didn't catch it all. I exported the discovery_accel_config and cmp_discovery_ldc_config and my sche...
Tag Base Service Mapping not updating
Hi We are using Kubernetes Namespace as a tag to build the Maps. In fact we are doing so using a scriptBelow is the script to create the map. The reason why we are doing so is when the Application Service is created (created using a scheduled flow) ...
Cherwell
Has anyone integrated ServiceNow with Cherwell? If so, do you have any recommendations? ThanksHank
Resolved! How to find tech stack details via discovery
Hi All, What is the way to find out the tech stack details in environment. As my client is looking for the technology information with version, patch level and linkage to application details.Currently the client is usingC#AngularJSJavaScriptADFS and ...
