What is a reasonable number of incidents in the backlog for an operational team?In other words, how many incidents can a team of 5 support engineers have open at any point? Obviously, the first thing that comes to mind is - ZERO incidents in the back...
How can we discover the nsx devices? can it be done by vmware vcenter ? If any one know can please answer this question? Any help would be greatly appriciated Thank you
Hello Folks, I have a question around the alert action rules or Alert to Incident process. I have PRTG integrated into ServiceNOW EM. The events are coming in correctly and are using the correct message_key to open an Alert and then close it. I saw ...
I want to integrate the AWS SNS(Simple Notification Service) with ServiceNow. Can someone tell if its possible and if so how ??
Would like to write a Discovery extension for our UPS devices, but when I go into Discovery Patterns, and search for CI Type contains UPS, cannot find it. What am i missing? Are UPS still discovered with patterns? Thanks!
From what I can find, it appears that Discovery CANNOT find network file shares, however I thought I would pose the question here in case my Google skills are lacking. I have found many 'lan scanner' tools that can do this, however I was hoping our ...
Hello, We are configuring a service graph connector for SCCM but we have used a local account (Username and password) for a data source. Because of security reasons we want to use integrated authentication. can anyone tell the benefits and causes of ...
Hi, i am new to servicenow but i worked on BMC discovery already. IN BMC, we can do quick discovery for multiple IPs BUT in servicenow i am unable to do quick discovery for multiple IPs. Is there anything am missing ?
Hello, I currently have a MID server running on Ubuntu and when performing a CI discovery task I get the following error:MID Server [mid.server.name] is not a suitable MID because it does not have the following capabilities [{Capability: Nmap, value:...
Hello All, I am currently working on a setup to automatically discover some Linux appliances so that those can be discovered automatically through MID server and CMDB gets updated with required information. Currently those appliances were added to CM...
Our desktop field support teams utilize the OU (Organization Unit) data as part of their daily work. When we Discover PCs, we don't see that the OU data is being collected and stored in the CMDB - is that true? Has anyone modified their Discovery co...
Hi Experts, Can anyone please help me to write a Background/Fix script: Below is the requirement. Kindlty help 1. If the "Most recent discovery" is before 3 days from present date: 2. then we have to remove the service offerings (Relationship type: ...
Hello Team, I am looking for the link/documetation which will give an idea about what all attributes/data is being discovered via servicenow discovery as OOB. It if quite urgent so it will be great help for the same . Kindly share the link if y...
Hi All, Need you inputs here, I am using a file retrieval method called https in data source, file path(signed url) is retriving from other server , calling via outbound message Calling this signed url in to our data sources in file path after deco...
Hello, I’m looking for a complete Guide/Training material for ITOM suite. Which covers all the details for e.g. basic, best practices, implementation, etc. for Modules like , Discovery, Service Mapping , Event Management , Operational intelligenc...
