ERROR: Problem in SSH session, job aborted: Session closed during channel open

[giriprasad9]

Hi,

I am trying to discover Netapp files. I am able to login using putty, But while discovery getting below error message.

"Error; job finished with status ERROR: Problem in SSH session, job aborted: Session closed during channel open"

How can I remove this error ?

-Giri

[doug_schulze]

Giri,   Putty is notoriously awesome at being able to negotiate many different SSH clients where ours does not. My nemesis is Cisco's SSH client.. regardless..Netapp to us is storage and is discovered through CIM Discovery - ServiceNow Wiki . Suggest you go down this path to discover this device!

[Ravish Shetty]

Hi Doug,

on a similar question:

we are trying to discover an IP switch and it works fine when we use SNMPv3.

when we use SSH, we get the below message.

Unsupported shell, 'IOS.sh'', and probe parameter 'allow_unsupported_shells' is set to 'false'. Supported shells are [tcsh, csh, ksh, sh, bash]

how do we enforce the specific type of shell execution (like 'tcsh') from the ServiceNow end?

P.S: the SSH credentials are stored in AD as domain credentials and we are using CISCO ISE to authenticate.

[doug_schulze]

Just as the error states, try adding that use unsupported shell parameter (make it true)...

https://docs.servicenow.com/bundle/madrid-it-operations-management/page/product/discovery/reference/...

Not sure if it will work with routers though, I've never tried but let us know how it goes.

[Ravish Shetty]

yeah, we even tried that for the 'UNIX - Classify' probe 

 and this is what we get:

Error; job finished with status ERROR: Problem in SSH session, job aborted: Session closed during channel open