Hello, Could you please tell me how can I change this sla value set to "unknown"? When you create an incident, BEFORE saving it, in the SLA due field I get this value "UNKNOWN"............How can i find where is the code that puts it there? How can I...
Our techical teams manage their workload by being a member of the relevant groupIs there a way of allowing technical teams the ability to view the queue of another technical group if they are not a member of it? We don't want say our communications t...
Hi There, I've been looking at the Rostering system in Service-Now and the below forum post:Can on-call person's phone number be display on the on-call calendar in addtion to just name?I would love to see this feature implemented, our techs use on ca...
Is there a report from within SN that I can run that will show the activity of a user. I need information such as do the open incident, change, or request... Do they close or resolve tickets? Not just if they have logged in. Thoughts?Also, I have cry...
I would like to make a report that shows me the number and types of all Windows OS's on my network. Is there a way to do this?Thanks!Shawn
How do you clear a reference fields value for current.fieldname? I found some docs to indicate that I should do the below but it does not work. Can anyone offer any help? var clearValue; current.u_affected_item = clearValue; current.update();Docs I a...
My goal is to setup the email configs so a user emails email@mycompany.com and that creates a ticket. All emails to the user appear to be from email@mycompany.comI mirrored setups i have used for other software that connects just fine. I was followin...
Dear all,We have recently added a new choice value to the "contact_type" field of incidents.We have made this choice value "inactive" so that users cannot select it manually, but it can still be set through scripts.However this also makes it non sele...
We are about to embark on an implementation of Service-Now, the partner performing the implementation is proposing a "starter pack' to accelerate the implementation.I'm trying to understand the added value of this starter pack Vs the existing out-of-...
Can I use the Default SLA Workflow for the following purposes?1. Incident SLA is broken, need an escalation for this (priority 2)2. Wait 4 hours after SLA broken (reminder) (priority 2)3. Priority 3, need an escalation 24 hours after SLA broken (inci...
Is it possible to discover usb-attached printers? Basically a local (non-networked) printer. What sort of information can we get from it?cheers,robin850
I have a button on a form, that when clicked, a GlideDialogWindow pops up and a user can enter comments and submit. The button should only be clicked once, how can I make this happen? - Is there a way to hide it after it's clicked one time?- If not, ...
I feel as though I have read an article before about how to do this. What I want to do is construct links to various forms on service now with data fields prepopulated. For example, caller_id on incident I want to default to some person, or assignmen...
I am finding that although Discovery finds lots of things, it doesn't always put the info it found where I think it should.Case in point: printers.We have a wide variety of HP, Xerox, Lexmark, Zebra, etc. printers. Sometimes the Model and Serial numb...
Is it possible to get the current time(only the time) in numeric value?Thanks
