Event Alerts for Service Maps

[Anand D]

I would like to configure event alerts for my Service Maps. That is whenever a CI is modified which is part of an existing Service Map an event alert should be triggered to ITOM team so they can start looking into it fix it. 

Any documentation on existing setup with any company would help me work in this.

Thanks

Anand

[Dylanbirch]

You can connect your Service Mapping solution with your ITOM tool using connectors or APIs. And define the criteria that trigger alerts, such as changes in Configuration Items (CIs) or service dependencies.