Event Field Mapping - Acknowledged

MortenPettersen
Tera Contributor

Is it technically possible to set the Acknowledged field of an Alert to true, using Event Field Mapping?

1 REPLY 1

AJ-TechTrek
Giga Sage
Giga Sage

Hi @MortenPettersen ,

 

Do you mean by Acknowledged field on Alert to true, Please share more info.

Also OOB Acknowledged button available for Alerts once alerts are created using event Rule.

 

Also on Event rule , on Event table their are status which shows alerts are processed, pending etc.

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

 

Thanks

AJ

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