Event Management - Incidents are not getting created after upgrade to Tokyo?

Vini
Giga Guru

‎11-29-2022 02:40 PM

Hi,

 

We recently upgraded to Tokyo version and we have two Event Sources [PRTG & SolarWinds], after upgrade Incidents are not getting created.

We been receiving Events and Critical Alerts but Alert Executions are not triggering. Manually we ran Schedule Job "Event Management - Evaluate Scoped Alert" but still no lock.

 

Please advice.

 

Regards,

Vinil.

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Musab Rasheed
Tera Sage
Tera Sage

‎11-29-2022 10:42 PM

Hello,

Kindly create HI ticket with Servicenow team, Since this is broken after upgrade you should create HI ticket.

Please hit like and mark my response as correct if that helps
Regards,
Musab
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Saurav11
Kilo Patron
Kilo Patron

‎11-29-2022 10:56 PM

Hello,

 

Please check the below two articles:-

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714126

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864635

 

If the issue is not related to this as Musab suggested go for Hi ticket with Servicenow.

 

Please mark my answer as correct based on Impact.

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