Event management not generating message key automatically

[kumaraj]

Hi All,

I am pushing event using API explorer and get everything working as I expect but when i see in event's "message_key" field then I don't find any auto generated message key when i do not provide this value in API explorer.

I do not get message key generated in event record but I do get it in Alert's "message_key" field.

Any idea what can be wrong?

Thanks

[Ryan Zulli]

you're using the OOB ${message_key} - you have to replace that with your new variable name, drag and drop that purple pill over to message key and

[pratiksha5]

I created a new which is their under the expressions. 

[Ryan Zulli]

correct...and now you have to assign it to an attribute on the left.  

[pratiksha5]

Yes doing that too. The messge_key on left is that one only

[Ryan Zulli]

I recreated the same message key as in your pdf, and it worked for me - there may be something else thats going on which would need eyes on your instance, next step I would recommend opening a case with support.  I've also found that if you change the variable to a different name (not the oob name) like $newMessageKey that may help.