Hi all, I'm setting up gauges for ITIL users at my organization. Basically, I've created a report from the TASK table so they can see Incidents and Requested Items that are assigned to a group but not a specific individual. The feedback I've receive...
I'm interested in knowing how your servicenow admins are tracking who is making changes to your production instance. We are running into a problem were defects are popping up on items that were working fine. We are on schedule where we only push ...
I have created a scheduled report and attached few excel files to it but when I executed the report recipients are not getting any attachments..mails sent without attachment?Does any one come across this issue before?
Hi Everyone,I want to know performance of ServiceNow then is there any way in servicenow? Suppose i have written a business rule, client script and more script . so basically how we can measure the performance in respect of this script in servicenow...
Hi, I am new to ServiceNow and I'm just playing with it to see how it works. I have three questions: 1. Using this demo ServiceNow how do I create a new table or set up its columns? I read the documentation Creating a Custom Table - ServiceNow Wiki ...
I'm trying to find out if there is a way to have the system automatically generate and assign tickets to my manager on a quarterly basis. I need the ticket to be auto populated with some basic text. Is this even possible? If this requires codin...
Discovery issue with classification, sysObjectID is not returned with SNMP Classify OIDs. I have an issue where I am not able to classify a network Switch (Message: Active, couldn't classify). Usually when I have classification issue with the networ...
Hopefully this is an easy one for someone. I added a URL field to my form for users to put specific web addresses (e.g, www.google.com). When they click on the URL, it is appending our instance name before the address (e.g, https://instancename.s...
I have a catalog item - ADD Disk - that is completely setup as a Catalog Task. New request is to make the item a change request instead of a task. Beyond changing the Catalog Task to Create Task and selecting CHG_REQuest in the workflow is th...
Hi guys,So the other day I was browsing the community and came across Ports of No Joy... and Anatomy of a Discovery... and this is where it really became confusing.As per discovery wiki, port used for windows discovery is 135 and DCOM range but Sligh...
We have reorganized our IS team and have some questions with regards to how this will change in ServiceNow. Currently we can assign our incidents and requests to several assignment groups, two of those being Desktop & Service Desk. We have restr...
Currently in the process of identifying the data that we will require in migrating data to ServiceNOW and have no idea where I can get hold of the schema.
I have cloned down from my live instance, when I submit a record producer (in any application) it does not submit and it redirects me to service_catalog.do. This all started after i cloned down from my live instance. What could be the problem.
Hello all, I have tried a number of things, but can't seem to populate this reference field. Here is the scenario: This Catalog Item has a reference variable to pull current user from the sys_user table. I have another reference field on the catalo...
I have an UI policy to make the incident state field read only when the state is closed. However I noticed that, in the list view, Im able to change the status from Closed to whatever available I want i.e) when I click on 'Closed' in Incident applica...