Event Management - Zabbix Connector Definition script

[Mazin]

Hello team,

As part of the Event Management module, we know that ServiceNow can be integrated with many systems where it collects events using collector definitions - and one of these systems is Zabbix.

This is documented in this URL:

https://docs.servicenow.com/bundle/sandiego-it-operations-management/page/product/event-management/t...

ServiceNow provides a script for Zabbix Connector Definition, which it collects all Zabbix parameters such as Items, Triggers, and Events.

https://<instance>.service-now.com/ecc_agent_script_include.do?sys_id=7c14e0484f202200331efd218110c7...

However, for some reason the script has not been written to collect the Zabbix Tags from within Zabbix triggers.

I would like to get some help on modifying the script so that I would be able to collect the Tags of each event that gets triggered from a trigger on Zabbix.

A sample of a Zabbix trigger:

An example of a Tag defined within a Zabbix trigger which I would like to populate in ServiceNow: 

The event on ServiceNow where the tags have not been populated any where on the form including the additional information field:

Please help. 

Regards, 

Mazin 

[C598Hash]

Note: The maximum number of past events that can be collected is 3,000. The first time that this connector runs, the number of past events is counted in the past from the current date.
Note: Use a network tool, such as ping, to verify credential correctness and network connectivity from the MID Server to the Zabbix server.