MIDServer often goes down
Hello guys,I'm experiencing some anomalies on the servicenow instance.My unique MIDServer often goes down. Which could be various causes?The computer that hosting the midserver is always on...Thanks.Regards,
Forum Posts
Confirmation for UI Action
I am trying to create a UI action that will prompt the user to verify they are taking the action they want and it was not a miss-click and then from there it will produce a new record. I was looking at Create a Confirmation UI Action and this will wo...
/sbin/dmidecode - /dev/mem: Permission denied
I setup the Linux account for my Linux environment (i.e. servicenow).Then give root privilege to run the sudo command:servicenow ALL=(root) /sbin/dmidecodeservicenow ALL=(root) /sbin/lsofBut, I still have some questions. I did one test, from my Linux...
Resolved! Security concerns with discovery
We are having issues with getting credentials for Macs and Unix systems. The sys admins and managers of those groups are concerned about what commands - specifically anything sh and bash - that we will be running on the systems. So far we are onl...
UI Page Scope issues
I have a UI page created in an Custom Application.I'm trying to access the UI page via UI Action. But getting an error saying "Page does not exist".If I create a similar page in Global Application, Then its working.How can I make a UI Page created in...
Change starting day of week in "date picker"
Hi,we need to change the starting day of the week to Monday instead of Sunday. I have fould that I can add a property "glide.ui.date_format.first_day_of_week" that will do this for calendar type pages (e.g. History of a record in calendar format). [B...
Resolved! Using the output of a previous activity in a script activity
Hi,I need to create an incident in an orchestration workflow that is on the em_alert table. Since this isn't extended from the task table i cannot use the 'Create Task' activity so i'm using the 'Run Script' activity to create the incident. I wan...
What does a red "ready" state in the Schedule page indicate? Does it mean the scheduled job did not run or there were errors? .
Shecdule Job shows Ready status in red color few times. Few times it will run properly and few times it is becoming red in color. Is there any to see if any error logs are created for this?
Service offerings,commitments, outages and availaibility
Hi there,We have been looking at the ServicePortfolio management plugin with a view to getting availability reports for service offerings using outage records set up on incidents and have some question. 1. It sesm that availability is calculated usin...
Resolved! Event management not visible in dev servicenow instance
ServiceNow Experts,We are performing a POC prior to a production deployment involving Discovery,Service Mapping & Event management. I have tried enabling the event management plugin in my dev servicenow instance, but cannot see the event management m...
Resolved! Where to add new CI types in CMDB?
Hi all, we are about to move our CMDB to ServiceNow. At the moment we handle (enter and modify) all data manually but we are planning for starting with Discovery in the future.I want to use as much Out Of the Box classification/categories as possible...
Discovery - Issues exploring Solaris LDOM devices
Hi All,We are performing discovery and things are smooth.However, the only issue that we are facing is that we have all our Solaris servers as LDOM, and they don't really get discovered correctly.The issue we are getting is that when we try to explor...
How to handle application URL
Has anyone come up with a good way to handle application URL's or alias's that sit on a load balancer? What we are looking to do, outside of Service Mapping, is find a way to show what servers are sitting behind the load balancer that the applicati...
Adding multiple rows for a field
Hi,Is it possible to add multiple rows for a field in a ServiceNow form?The requirement is there should be a (+) sign next to a form field , clicking on which should dynamically generate a new row in the form for inputs.How the data thus entered will...
CPU Count / Core Count Discovery Issue
Discovery of a Windows 2003 Enterprise server returned incorrect CPU Count (4) and did not return the CPU Core Count, even though I got the results shown below when I ran a Custom probe on the same server with the command : Get-CimInstance -ClassName...
