Hi All, I have a weird issue regarding IP switch discovery. Hope I will find out solution here. We are able to discover the IP switches with all relevant information. But for few of the Switches , it is creating a CI with all information except name(...
My requirement is to pull the Icinga alerts. Does anyone know the API details to fetch alerts from Icinga? Is it possible to edit existing Nagios connector for this purpose?
Hello Everyone,I am unable to discover WAP devices. I had chat network team, they mentioned "ICNP credentials are require to connect WAP devices" but ServiceNow doesn't have ICNP credentials type. When I am using SNMP credentials, I am not able to di...
Hi Everyone, We discovered the azure components and need to create a service map. Have no idea how to proceed further!! if anyone did service mapping for Azure Environment please help me on this!! Thanks in Advance. Lakshmi
Hello I have a an IF statement in a workflow that checks for location of three different variables in a catalog item. However I am getting the following error (attached): Fault Description: org.mozilla.javascript.WrappedException:Wrapped conversionE...
Hello Guys,Seems to be some issue in email notification. this is how it looks, its send-ignored.I checked the error string and its blank.Email weight is 0User profile looks good.Email logs also not showing any reason why its skipped.What could be the...
how to assign incident particular assignment group, category and subcategory and priority through alert rule in event management. i have created Alert rule condition is when type is xxxx and severity is xxxxx incident needs to be create particular g...
We are planning to deploy CMDB / Discovery to our estate - One of the early phases will be the discovery for the CMDB - to do this we need to create "discovery accounts " on every server. This will take a long time in our compoany so I wanted to ki...
I am trying to call the Event table REST endpoint to insert a record, and for some reason the additional_info field is not being filled the way I would expect it to. I can't figure out what I am doing wrong. Here is the body of what I am sending: { ...
Hi, I would like to know what are these and what is use of these below in servicenow. Next Hop Exit Interface Routing Rule Switch Forwarding Rule Switchport DNS Name I am looking for the some concept of them as in networking terminology with if possi...
If i am doing integrations with Vcenter to fetch all CI information related to VMs into Servicenow CMDB and not using Discovery Module will i be charged for the licenses. My understanding is that if Discovery is helping me fetch data or update only ...
Hi All,I just want to know if it is possible and how much effort is required to get the following working. We have allot of requests for ServiceNow access in our company and we would like to automate this process via a Workflow. I want to create a ne...
I am doing some research and want to know if ServiceNow stores configuration of network gear such as routers and firewalls. I watched some videos and browsed through the data sheets but couldn't conclude if CMDB is storing entire device configuration...
Hello, Is there a way to update or enrich the event with more details from event management layer by looking at another table? The way i'm looking here is - We are using BPPM with dynamic data table to update the events as and when they appear.Can we...
Hello Community, I'm new to snow event manager and working on Jakarta version on ServiceNow with Event Management Plugin enabled. Requirement: Correlate Switch down events with the underlying connected CI's host down events. Cause Event: Switch Event...