When running Cloud Discovery on AWS, I've noticed something I'm not understanding when it comes to VM Instances. This problem occurs out-of-the-box. Yes, I know this OOTB as I can reproduce in my Personal Developer Instance that is clean. The Identi...
When we decommission a server in our environment, we update the Status of the Configuration Item (Windows Server or Linux Server, for example) to Retired and the Operational Status to Non Operational. No issues there. But what should we do about ...
Using Madrid patch 4 and just setup discovery. I have run a discovery on a range of servers and found that for SQL instances (MSFT SQL Instances) the version name is not always populated. For example, two SQL 2012 servers were discovered using the sa...
When an Event comes into ITOM, can it be held for a period of time (say 5 minutes) to see if it clears before it creates an Alert? We have some alerts that come in from our network monitoring tools that we dont want alrts for unless the device has be...
Hi all,I'm trying to create a simple List report on cmdb_ci_server with about 10 fields but want the report to include the record's sys_id (the report will probably be updated offline and I want a clear way to track back to the correct record).I know...
I'm receiving events from the Dynatrace SaaS monitoring tool, and am having trouble mapping the severity from an Additional Info field to the Alert severity field. Event Received Here is the JSON I am receiving: { "source":"DynatraceSaaS", "event_c...
Hello everyone, I have a question about best practice on discovery schedule to retreive only information on Printer device. into customer network we are using A ip addresses class (10.0.0.0) to manage the device. My question is: What is the best prat...
Has anyone used PowerBroker with Discovery or Service Mapping? How does that even work? In our environment, to my understanding, you use a Jump host and then use powerbroker to login to various target machines. For Discovery and Service Mapping, e...
I attended the Discovery course a few weeks ago.As part of the "extra information" offered - there was this little nugget -This appears to be quite clear that only physical & virtual Servers require a license.Yet there is a lot of "chatter" here that...
Has anyone experienced an issue with the Discover Now UI action on the Computer class form? When I launch the UI action, I get the message, "Can't discover CI because this IP address is not found in any Discovery schedules". This could be the case si...
Hi all,Users are unable to update the catalog task due to "Submit cancelled due to script error. Please contact your system administrator" error. This error is thrown for few catalog items and system is not allowing to update the catalog task after i...
I'm setting up an integration with Dynatrace SaaS, and I'm having trouble extracting one piece of data from the additional_info field. We are receiving the Dynatrace 'tags' as part of the additional_info. There are multiple entries in this 'tag' fie...
Has anyone had to deal with large enterprise discoveries where issues like growth by acquisition can cause an overlap of ten space IP addresses? What are the options for organizations like this? Multi-tenancy seems like an obvious option. Turning off...
How can I activate SNMP for layer 3 network device (Cisco 3850 series) in discovery. Regards, James
How do I determine the OID to get the Serial Number from 1.3.6.1.4.1.11.5.7.5.4 (HP VC Flex-10/10D Module 4.30 ) The out of box OID doesn't pull anything. I tried several OIDs on this page, but they didn't return anything either:http://www.circitor...
