To supplement our reporting guide, clients have asked us to incorporate guidelines around best practices, worst practices (with impact statements), known issues, etc. Below is what we have come up with so far, so we'd like to put it out to the user c...
I need a way to measure the initial response time of our incidents. I would like for the initial response time to be when a technician assigns the incident to themselves. What is the best practice for accomplishing this.
Hello All, Hope you all doing well, This is the first time i`m interacting to a community to seek guidance on one of the task i`m working and the task is totally new to me as . I have to look for an option to control Event Flood in Service Now Eve...
Hi All, Having some issues with the Alert console with OTB settings in Kingston.The Alert console (not 'All Alerts') refreshes every 30 seconds and every time it refreshes its restoring the view of the console to a default view i cannot change or edi...
Hello Experts, Our client has a CMDB already which is being populated from multiple sources - a homegrown external system (not discovery), manual updates and imports. The client says the current state of CMDB is very matured and a lot of data has bee...
Are SNMP System Oids and other hardware classifications added during upgrades? Example: I'm adding some F5 Oids that are not in London, will they be rolled up (somehow) and added to other discovery users oids when they upgrade to Madrid (and will I g...
How do you suppress alerts In ServiceNow Based on RFC duration? RFC task duration? Ci maintenance window? any other references. the challenge we are facing is the RFC and Task duration may not reflect the actual outage duration.
While scanning Nutanix devices discovery returns "refer to prism" for serial number thus keeps over riding same ESX server CI for each Nutanix device discovered. Any one run into this? any thoughts/ideas for a fix for this? Thank you, Jan
Hi All, I am trying to create some reports or notifications on the License expiry, In general or if possible specific to roles. Can anyone please help me with such tables which gives the cost and expiry for roles. I can see there is a database view a...
Hey! I have an issue with my Alert Management Rule. The context is that a customer wants to generate alerts (and incidents) using keywords from the subject and body of the mail. The alert generation is handled by an Inbound Action that creates said ...
Hi All I am trying to call AWS Workspaces from ServiceNow through outbound Rest Message we are getting the output as {"Output":{"__type":"com.amazon.coral.service#SerializationException","Message":null},"Version":"1.0"} when reached AWS support reg...
How to configure Mid-Server Cluster? How it works with load balancing within IP range?
Hi Everyone,We're trying to find a way to Discover Oracle Editions from instances installed on both Unix and Windows servers.From what I've found so far, it seems that you'd need an SSH or Powershell command to log on to the installed Oracle instance...
I want to include description in message key of event so that event should get correlated based on description field as well.
Hi All, I am new to Discovery and facing challenges in executing discovery on a server. I have set the SNMP community credentials for discovery on the instance but those credentials are failing. It says 'Credential test timed out' . It is taking a lo...
