event managment alerts are getting grouped

[shital6]

Hello Everyone,

I have use case as below

The alerts are getting grouped automatically based on OOB mechanism of alert grouping.

upon checking the alert details we have seen the alerts got grouped as below

'Alerts Alert0020204, Alert0020205, Alert0020206 were grouped together because of CI relationships. Open Dependency Map for CMDB Group Alerts '.

when we check on 'open dependency map' it is opening and depenccy map and showing the relataionship as attached screenshot.

I am requesting for help to understand this relationship and how to figure out how this are inter co-related to each other.

what is mean by 'group seperate CI's'

Thank you in advance for help

[Abbas_5]

Hello @shital6,

Please refer to the below link:
https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/event-manageme...

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

[Rahul Priyadars]

This Is expected Behavior Coming from - ALERT Correlation Concept of Event Management.

ALert Correlation  Types- Rule Based, CMDB Based, Manual , Automated & Machine Learning Based.

Please go thru the Docs and Articles for Your Understanding.

https://www.servicenow.com/community/itom-articles/event-management-leverage-alert-correlation-and-g...

 How CMDB based alert correlation works- https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867559

Regards

RP