Event Suppression Due to Related Change Request

[ahmedaldorr]

Dears,

According to the default Maintenance rule, the primary CIs referenced in a change request will be automatically added to the table em_impact_maint_ci during the service window to mask or suppress related events.

If the referenced CI in the change request is a dynamic group, then the maintenance rule will add the dynamic group itself in that table.

So my Question now is: Does servicenow extract that dynamic group to suppress the related CIs or not?

[abbasshaik4]

Hello @ahmedaldorr,

Please refer to the link below:
Solved: Re: Alert suppression during change window or chan... - ServiceNow Community

If it is helpful, please mark it as helpful and accept the correct solution by referring to this solution in the future it will be helpful to them.

Thanks & Regards,

Abbas Shaik

[ahmedaldorr]

Unfortunately the details he provided are incorrect