Eventhough credential is working for Network device but getting active but couldn't classify

[Dipakkumar123]

Hi all

I am facing error during discovery of one of network device for my client.

When testing the credential for that ip credential is showing working.

Now when  I run the discovery against that IP i am getting the below error

Please suggest me the solution if any to this so that i can resolve it 

Thankyou.

[Bhuvan]

@Dipakkumar123 

Check if you have SNMP Classification criteria for the device you are discovering

https://www.servicenow.com/community/itom-forum/unable-to-discover-snmp-devices-active-could-t-class...

Refer below articles that could help you to understand in detail

https://www.servicenow.com/community/itom-forum/classification-criteria-for-snmp-devices/td-p/310826...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0752582

I hope you appreciate the efforts to provide you with detailed information. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[doug_schulze]

He's not at that point yet, his classify return had 0 responses based on his screen shot. First things first...

[Bhuvan]

@doug_schulze 

Thanks, missed the screenshot that was showing SNMP probe timed out error.

@Dipakkumar123 

Check below knowledge article and follow the steps to see if it works

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0761047

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0779871

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Dipakkumar123]

I made the mentioned settings in the knowledge article but still no luck

Below is the screenshot

[Pratiksha]

Hi, Is OID present? That may causing this.