CA Spectrum Connector Definition

Sachin Pratap S · ‎12-09-2019

Hi,

We are planning to integrate CA Spectrum with ServiceNow to pull events as part of event management.

We have successfully implemented HPOM integration using OOTB Connector Definition. But for Spectrum we do not have OOTB Connector Definition. I see that connector definition for CA Spectrum is available on store.

I wanted to check other possibilities to implement it, is there a way that we can create definition. If we can then what will be the process and challenges.

Please let me know ideas on this or we must buy connector from store

Regards,

Sachin Pratap Singh

DuaneNMore · ‎12-12-2019

You should be using the REST Table API for the em_event table; at least that is how we did it. You should do filtering of events as Ashutosh notes; one reason for this is simply that sending events for CIs for which you will never take action, still may count in license count (based on your agreement).

For these events to make it to incidents they have to go through 2 rounds of rule processing. The event rules which bind the event to a CI and create an Alert; and alert rules which may perform some automation but also would generate the Incidents.

View solution in original post

DuaneNMore · ‎12-09-2019

Our approach is to use perl scripts which are called by the notifier in CA Spectrum to send REST messages to the table API to construct a JSON payload and call the em_event table API to drop events into the event table. It's 2000ish lines of perl and subroutines which have been built up over time to marshal the event data and send it upstream.

Ashutosh Munot1 · ‎12-09-2019

HI,

Yes REST API is the way to go. You have filter the event in CA and send only relevant event to servicenow.

Thanks,
Ashutosh

Sachin Pratap S · ‎12-12-2019

Hi Ashutosh,

I saw some resources for this.

But from this approach, alarms in Spectrum create incidents in ServiceNow.

Can we do this by Event management approach. Can the alarms in Spectrum be brought to event table in ServiceNow.

Regards,

Sachin

Ashutosh Munot1 · ‎12-12-2019

Hi,

Yes we have to use Event management table API

https://INSTANCENAME.service-now.com/api/now/table/em_event

Thanks,
Ashutosh