Failed Exploring CI Pattern, Pattern name: Linux Server, To Check Pattern Log Press Here

Amol13
Kilo Contributor

‎03-05-2020 11:31 AM

we are facing issue with pattern do any one face similar issue

 logs discovery : Failed Exploring CI Pattern, Pattern name: Linux Server, To Check Pattern Log Press Here

where Ecc gets :Found duplicate records in table [cmdb_ci_nas_file_system] using fields [name,nas_hostname],Too many other errors,Found duplicate records in table 

do any one have idea how to resolve this ?

Amol 

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Patrick DeCarl1
ServiceNow Employee
ServiceNow Employee

‎03-05-2020 03:53 PM

I would recommend turning on CMDB health dashboard. https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/product/configuration-management/...

Setup daily schedules to run. Once they run look for the dup task for server in question. https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/product/configuration-management/...

Run the OOTB duplicate remediation to clean up the dup cis. Once done, rerun discovery. 

Doing above method will handle all related records that CI might be tied to like incident, problem and change. It will merge other data points.