How update CMDB in real time after changing cloud config
Hello could you please tell me how to configure Servicenow in order to update CMDB when VM stop or start running , in near real time thank you
Forum Posts
Add work notes to multiple alerts simultaneously
Is there a way to add a note to multiple Alerts or Incidents with a single click? For accountability, our NOC staff need to be able to add work notes to Alerts and Incidents before closing the ticket, it would be ideal to have a method to do this whe...
HLA Source Type Structure, Timestamp recognition failed
Hello, I'm relatively new to using HLA and am running into an issue. We're streaming logs to the instance though a REST integration, that all seems to be working well. However, once the log reaches the Source Type Structure, the engine isn't able to ...
In discovery, credentials tested successfully, but while triggering the discovery it giving an error
In discovery, credentials tested successfully, but while triggering the discovery it giving an error invalid credentials.With the same credentials, I can logged into the server.In servicenow, credentials tested successfully.Firewall ports are also op...
Data Source field empty in Import Set table
I'm using Import set API (/insertMultiple) and transforming the data using Robust Transform Map, records are getting inserted/updated but the data source field is empty in the Import set table. Pls help
Resolved! AWS ALB Service map
Hello,I created an application load balancer on my AWS account and it is discovered as an cloud load balancer CI record on my ServiceNow instance.Some EC2 instances are connected to the ALB and they also exist as CI records.Is it possible to run top-...
Customing service maps using Gliderecord scripting - refer link in description
Hello Experts, We are trying to follow below link to create a customer service map for ABC platform where various applications services under ABC are to be linked to ABC Application CI. https://www.servicenow.com/community/itsm-articles/coding-script...
MID server downgrade
Can a MID server downgrade as a result of a clone?Has anyone experienced an unexpected downgrade?Could you please let me know if there are any issues or obstacles that have occurred due to the unexpected downgrade? Thanks
There's an incident, when a specific CI was added to the Configuration item field and the form saved
Hi All,I have a question: There's an incident, when the CI "XYZ" was added to the Configuration item field and the form saved, the following occurred:Impacted Services/CIs tab: 440 CIs were auto added.Impacted Business Applications tab: 172 applica...
Discover data tuning
We have alm_assets list of specific hardware devices. We wanted to exclude those devices from discovery. How can we achieve this?
How to store .cert and .key files in ServiceNow for third-party tool integration?
Certainly! Here is the corrected version of your message: Hi Everyone, Currently, I am working on an integration feature between Icinga2 (a third-party monitoring tool) and ServiceNow. To use the Icinga2 REST endpoint, we need to a...
Resolved! AWS Cloud discovery - How can I know which AWS Cloud resource will be populated to ServiceNow CMDB?
Hi folks, I am trying to study on how to use AWS Cloud discovery to discover the AWS, do you know which AWS cloud resources will be discovered by AWS Cloud discovery module?
Discovery error
Hello Can someone guide about how to to fix below error during identificaton phase Identifier: Identification CI Errors: Update failed with error: Commit was not attempted due to other errors.,Update failed with error:I am discovery some WLC and i am...
Resolved! Is Quick Discovery Credential-less?
Hi Discovery Experts and Practitioneers, I am new to Discovery and have just finished setting up a MID Server on a Windows Server EC2 instance in AWS which is validated, up and running in my PID. I would like to take my time to find out everything i ...
How to identify Credential less discovery in Servicenow
I am new to Discovery module and learning about discovery How to identify Credential-less discovery working correctly or not?