Hi All, we have tried to discover windows servers and getting 'connection failed to WMI service .Error: Permission Denied'.could you please help me to get WMI Permissions required to Discover windows server??
Is the duplication identifer entry system for ServiceNow completely broken? I cannot understand how it is supposed to work despite the documentation. It seems completely inconsistent and it constantly flags things as a duplicate when it should not be...
Hey, is there nay way to move the service maps from 1 instance to another. I have see this: https://hi.service-now.com/kb_view.do?sysparm_article=KB0622391 Has anyone tried it or any other method you have come across. Thanks Shanks
Hello all, How to check a plugin whether is installed on our ServiceNow instance or not. So when we type "plugins" in the filter navigation bar and click on "PLUGINS" a list of plugin open and when we search for this plugin "MID WEB SERVER" we are un...
I wanted to know what is being referred by the number it has under ITOM subscription as purchased and allocated. Whom and what these numbers are referring. Thanks,Anmol
I tried the Unified Node Map in the CMDB Workspace today. I was excited to hopefully see a fully connected map of CIs that went beyond showing just the Relationships. I wanted to start at the top of the ITOM Service Hierarchy so I searched for and b...
While doing SCCM Integration, Resource ID of SCCM plays an important Role as an Unique Key (Correlation ID) to populate data in CMDB, In case we are using multiple SCCM and both are having similar Resource ID, Is it possible to modify criteria to mak...
On incident table, if state changes to 'on hold' , a ui action should be visible on the form named "OnHold'. And when UI action is clicked a field named 'On hold reason' should be displayed on the form and after filling the reason, click on onHold bu...
Hi There, We are planning to perform discovery on AWS workspace (VDI) but did not find any proper approach to do so.Has anyone done this discovery either via CLOUD API or Service Graph?Please guide. ThanksAmit
Hi All, There is the property for the auto closure of alerts which is 168 hrs. I want to restrict this whenever the associated incident with the alert in (InProgress, Pending & Assigned state). Thanks & RegardsMirza Saquib Beg
Hello All, W have 8 fields check box type in our INC form our customer wants a report where he can able to see the total number of incident select each check box like ABC (check box field) are selected in 10 incident out of total 20 incidents.So, the...
I tried the jboss probe. This does examine the "deploy" folder but does not examine the "farm" folder. Can I influence this? Also, it just examine the server/default folder and not any others..
We are currently using IBM Netcool network manager as our enterprise SNMP trap collector and are evaluating alternatives. Is ServiceNow ITOM Event Management capable of handling 100,000's of snmp traps to process SNMP traps into alerts and incidents...
Hello friends, We would like to implement the air-gapped discovery solution e.g. Agent Client Collector and Service Graph Connectors. As a part of this solution, we would be executing commands locally and creating JSON file. This file needed to be ta...
Hi,I am working on a requirement where SN will try to make a remote connection to a server and perform a cleanup of few folders. I have a custom action built for it with PowerShell script sitting on a file in MID server(agent\scripts\Powershell\Clea...
