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ACC Agents Questions

Hello Experts, We are planning to install ACC agents on few DMZ servers, where we are not allowed to use Admin user on Windows servers discovery. We need to understand below:1. What level of privileges are needed to install ACC agent on Windows and L...

Filter Variable based on a reference Field

I have a Variable named 'var A' in the Variable set referencing the company table.I have a field on the Incident table named 'Fil A' which again refrences the company table. Now what I want is, whatever the Value is selected in the Field 'Fil A', I w...

Xion by Tera Expert
  • 449 Views
  • 5 replies
  • 0 helpfuls

System fields are not populating from transform maps import.

I am creating case records from record producer.I am calling cart api to place order from record producer. but it is populating only variables under variable editor but it is not setting assignment group or assigned ,comments to fields. please sugges...

Getting count in REST API

Hi , How to get row count  for table API in Rest.In simple i want to get  no of records extracted using Table api. Ex: https://instance.service-now.com/api/now/table/incident?sysparm_query=sys_created_onBETWEENjavascript:gs.dateGenerate('2019-04-03',...

Arjun King by Tera Contributor
  • 13700 Views
  • 9 replies
  • 2 helpfuls

Which of the following statements are true for the below value:

Q) Which of the following statements are true for the below value:$name_details[1].exec_info+"-"+$process.executableDir A) This value comes from a WMI query operation step.B) "name_details" is a tabular variable.C) It is not possible to use this valu...

Sammy7 by Tera Contributor
  • 2355 Views
  • 2 replies
  • 5 helpfuls

MID server integration with Azure key Vault

Hi, We have a requirement to integrate with Azure Key Vault as external cred store with the MID server for discovery. Need reference or guidance around the jar file needed for this if anyone can help with some sample or if you have done it in your en...

DagarB by Tera Contributor
  • 793 Views
  • 3 replies
  • 0 helpfuls

Correct class for Network Cleanpipe

Hi Guys I need some help/advice on what the correct class would be for a Network cleanpipe. We have about 10 records that were created manually about 6 years ago on the IP Network class. ThanksMarvin

Marvin5 by Tera Expert
  • 211 Views
  • 1 replies
  • 0 helpfuls

Adding to dropdown in debrief

Hello, My team and I are trying to add selections and fields to the debrief section of a case. Where would I do this? I do not see a debrief view in the form layout and designer. Any help is appreciated! I attached a screenshot of the area I want to ...

jtorreskmbs by Tera Contributor
  • 250 Views
  • 1 replies
  • 0 helpfuls

Event Management Zabbix Connector Instance

Hi Guys I'm working with our Inf team to connect Zabbix using the EM connector instance.  Following the below docs, I've created a basic auth credential and added the details to the connector (IP host provided by Inf team etc). They have configured Z...

Marvin5 by Tera Expert
  • 1462 Views
  • 4 replies
  • 0 helpfuls

Resolved! Fresh Install MID Server

Hello everyone, I would like to Our instance currently has one MID Server that cannot auto-upgrade whenever a new security patching or upgrade is applied. ServiceNow Hi Support has suggested a fresh install for that MID Server. The MID Server is just...