field mapping between em_event and em_alert

Bonnie Bennet
Tera Contributor

‎12-05-2024 04:16 AM

I am new to Event management and I need to do the field mapping of an alert based on the field of the event. need to update the state of the alert based on one of the fields of an event. Is it even possible ?

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Abhishek_Thakur
Mega Sage

‎12-05-2024 04:21 AM

Hello @Bonnie Bennet ,

Yes, it is possible you can easily do it. Follow up with the below link that will help you to achieve your requirement.

https://youtu.be/7rM1qUL6X0w?si=2ppUJHoQgiwmnVo4

 

Please mark my answer as accepted solution and give thumbs up, if it helps you.

 

Regards,

Abhishek Thakur

Event Field Mapping - Part One (Severity Mapping)
Event Field Mapping - Part One (Severity Mapping)
youtu.be/7rM1qUL6X0w?si=2ppUJHoQgiwmnVo4
Hi, In this video you will see how to do use event field mapping to map severity from Additional information field using event field mapping on alert. Community Article Link : https://community.servicenow.com/community?id=community_article&sys_id=a571abd9dba910101cd8a345ca96193a Thanks, Ashutosh
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