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Field update during Alert aggregation by EventRule

Kazuki Aita
Tera Contributor

‎10-24-2023 06:45 PM

Hi All.

 

Alert records are updated when aggregating Alerts with EventRule.

Please tell me the reason for this update and how to prevent it.

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1 REPLY 1

Mateus Oliveira
Tera Guru

‎10-25-2023 12:49 AM

Hello @Kazuki Aita ,

 

I suppose this behavior is explained in the following documentation link: View reasons for alert groupings (servicenow.com)

 

Please, mark my response as helpful in case it helped you.

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