10-24-2023 06:45 PM
Hi All.
Alert records are updated when aggregating Alerts with EventRule.
Please tell me the reason for this update and how to prevent it.
10-25-2023 12:49 AM
Hello @Kazuki Aita ,
I suppose this behavior is explained in the following documentation link: View reasons for alert groupings (servicenow.com)
Please, mark my response as helpful in case it helped you.
