Field value change of server in CMDB

[ayush_g]

Hello Servicenow Experts,  

Need your support, we’ve changed the location for mentioned servers against the change request, however latest location is also update for  window server  in the AMDB but not in the CMDB, please help

I am facing one challenge in which i need to identify how the location field got  modified , i have checked it was last updated by  System , can you please see the screenshot and let me know how we can identify  who has actually changed it and how it got changed and what we need to do to not getting changes location field

what i need to do to check why chnge requst did not mke change in CMDB but AMDB change was done 

[palanikumar]

If last updated by is system, then check whether any Flow or workflow is updating them. Als check if there is any asyn BR running which is updating this field? 

[ayush_g]

@palanikumar  Thanks for your valuable response can you please  share how to identify exact BR as i found muktiple BR contain "Location" in system

[SD_Chandan]

 Hi @ayush_g ,

You can start audit on table 
following are the Steps to start audit :- 
Go to "System Definition" > "Dictionary". 
Find the table you want to audit.
Open the table record and check the "Audit" box

[Syed zabiullah]

Hi @ayush_g ,

Open that record click on Left side List Menu -> Click on timeline(audit), there you can see updated by.

• Can you also check any data source or Flow that update that record periodically.

Pls mark my solution as accept and thumbs up if you find it helpful. It will help other users on community to find helpful response.

Regards,

Syed K