Flow trigger condition when incident state changes from Resolved to InProgress state .

[Kiran Kumar m]

Hello Everyone,

i'm creating a flow in flow designer and I have a requirement to update a state of jira bug  whenever state of incident changes from resolved to in progress . so this is my trigger condition for my flow to trigger  and update the issue in jira  ....but due to some requirements I can't put this condition in trigger condition of flow....What should I use so that I can check state change inside the flow because "if" statement only has "is" and "is not" options.

[Kiran Kumar m]

Hi i dont have that trigger conditions which you have metioned in that screenshot 

[Harish KM]

Hi @Kiran Kumar m what version are you in?

If you don't have that condition then you can use BR to start the flow refer below example in doc

https://docs.servicenow.com/bundle/washingtondc-api-reference/page/app-store/dev_portal/API_referenc...

[Krushna R Birla]

Hi @Kiran Kumar m 

Please refer to the snapshot below to fulfill your requirement. You can use this as a trigger condition, with both conditions operating in AND logic,

Other way is you can just keep your trigger condition as incident is resolved and add wait for condition as a action to check when state changes to in-progress from closed

If this solution resolves your query, kindly mark it as the accepted solution and give it a thumbs up.

Feel free to connect with me on LinkedIn.

Best Regards,

Krushna Birla

[Kiran Kumar m]

Hi i don't have those trigger conditions which you mentioned in that 1st screenshot