Generate Alert in ITOM

[Alex Cason]

We are using Agent ACC-M on Servers and are trying to generate an alert based off of two metrics being hit. So for example we only want an Alert generated to our Server guys when Disk Space hits 85% AND Disk Available is Less than 250GB if it is met generate alert if both are not met do not generate an alert. 

Does anyone know how this can be done.

[SIVASANKARIS]

Hi @Alex Cason ,

Here’s the supported way to do it:

Option 1 – Single Metric Policy (Recommended)

1. Navigate to
   ITOM Health → Configuration → Metric Policies

2. Create a new Metric Policy

3. Configure basic details:

   • Source: ACC-M

   • CI Type: Server class

   • Metric Name: Disk Space Used (%)

4. Add Condition 1

   • Operator: >=

   • Value: 85

5. Click Add condition and configure Condition 2

   • Metric: Disk Available (GB)

   • Operator: <

   • Value: 250

6. Set Condition logic

   • Select ALL conditions must be met (AND)

7. Configure alert settings:

   • Severity

   • Assignment group (Server team)

   • Description

8. Save & activate

✅ Result
Alert will be generated only when BOTH conditions are true

• Disk usage ≥ 85%

• AND Disk available < 250 GB

If either condition is false → No alert

---

Option 2 – Using Alert Rules (If metrics already generate alerts)

If you already have individual alerts:

1. Go to
   ITOM Health → Alert Rules

2. Create a new rule

3. Add filter conditions:

   • Metric = Disk Space Used AND value ≥ 85

   • Metric = Disk Available AND value < 250

4. Set rule logic to AND

5. Action: Create / update alert

If this is useful please mark it as helpful and accept my solution..