Get CI Informations during TopDown Discovery

[TeeKaypA]

Hi all,

Can I access information of specific CI in a discovery pattern? I have to create a connection to a CI, but I don't know on which server this CI is running. However, horizontal discovery has already stored this information in the CMDB and therefore it would be great to get this information. Is there a way to get this informations? Host, Ports etc.

Thanks

Thomas

[Prabu Velayutha · Accepted solution]

If you know in CMDB table data is located, then try to use the HTTP Get Call operation step to extract data on CI types with using the CMDB instance APIs, hope you can retrieve the data you expect.

Reference Product Document:

https://docs.servicenow.com/bundle/utah-it-operations-management/page/product/service-mapping/task/h...

[SiD2]

Hi @TeeKaypA 

Patterns are not meant to access CMDB data and are irrelevant to its purpose.

If you need a connection, you need to develop the connection section of the pattern corresponding to the parent node. Then, create a new pattern that matches the entry point details so that the connection section triggers the new pattern you developed, and the CIs are also created. Map also is updated with your connection.

I hope this helps clear things up.

[TeeKaypA]

Unfortunately it seems like there is no way to access cmdb data during a pattern as this runs on the mid server.

[Prabu Velayutha · Accepted solution]

If you know in CMDB table data is located, then try to use the HTTP Get Call operation step to extract data on CI types with using the CMDB instance APIs, hope you can retrieve the data you expect.

Reference Product Document:

https://docs.servicenow.com/bundle/utah-it-operations-management/page/product/service-mapping/task/h...

[TeeKaypA]

thanks will try this

[Prabu Velayutha]

Please accept the solution if it works. Let me know if you encounter issues with API calls.