Getting LaunchWMI: Access Denied error after upgrading to Madrid Patch 3

[Mickey_Cegon]

Upgraded on 6/11/19 from London Patch 6 to Madrid Patch 3, and we now are getting the following error in Discovery logs:

launchWMI : Access is denied. (Exception from HRESULT: 0x80070005(E_ACCESSDENIED))At D:\MID_Prod03_1\mid.madrid-12-18-2018__patch3-hotfix1-05-09-2019_05-10-2019_1311.windows.x86-64\agent\scripts\PowerShell\WinRMAPI\ExecuteRemote\ExecuteRemote.psm1:122 char:9+         launchWMI -computer $computer -cred $cred -sourceScript $file ...+         ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~+ CategoryInfo          : NotSpecified: (:) [Write-Error], WriteErrorException+ FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,launchWMI

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I thought maybe I had an issue w/my MID servers so I installed a brand new one, and no change. I was not getting this error at all prior to the Madrid upgrade. Has anyone else experienced this?

Thanks,

Mickey Cegon

FBL Financial Group, Inc.

[VaranAwesomenow]

Thanks Mickey

[venuk]

Mickey.Cegon

 THank you for posting this, we had the similar issue as shown below. after upgrading to Newyork and by setting up domain\Userid it started working..

launchWMI : Access is denied. (Exception from HRESULT: 0x80070005(E_ACCESSDENIED))At C:\ServiceNow MID Server\MID Server1\mid.istanbul-09-23-2016__patch5-hotfix1-05-04-2017_05-05-2017_1035.windows.x86...

kind regards,

Venu K

[AishwaryaS1]

@Mickey_Cegon I received the below error while discovery schedule:

Failed Exploring CI Pattern, Pattern name: Windows OS - Desktops

please help me out.