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‎07-10-2019 02:54 PM
Upgraded on 6/11/19 from London Patch 6 to Madrid Patch 3, and we now are getting the following error in Discovery logs:
launchWMI : Access is denied. (Exception from HRESULT: 0x80070005(E_ACCESSDENIED))At D:\MID_Prod03_1\mid.madrid-12-18-2018__patch3-hotfix1-05-09-2019_05-10-2019_1311.windows.x86-64\agent\scripts\PowerShell\WinRMAPI\ExecuteRemote\ExecuteRemote.psm1:122 char:9+ launchWMI -computer $computer -cred $cred -sourceScript $file ...+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~+ CategoryInfo : NotSpecified: (:) [Write-Error], WriteErrorException+ FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,launchWMI
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I thought maybe I had an issue w/my MID servers so I installed a brand new one, and no change. I was not getting this error at all prior to the Madrid upgrade. Has anyone else experienced this?
Thanks,
Mickey Cegon
FBL Financial Group, Inc.
Solved! Go to Solution.
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‎07-23-2019 01:34 PM
Doug Schultze came up with the solution for my issue. Our Windows credential record need the domain name before the user ID. So, DOMAIN\USERID was what worked. Please let me know if that helps you out.
Mickey Cegon
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‎07-10-2019 03:21 PM
Hey Mickey! Yeah, please open an incident with support on this one, they will get you straightened out...

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‎07-10-2019 03:40 PM
Thanks, Doug! Appreciate the quick response!
Mickey
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‎07-17-2019 07:31 AM
I have the same issue, raised an case with Hi support, not much of a luck yet.
But I attempted the following
1. Tried to implement the workaround suggested in Hi https://hi.service-now.com/kb_view.do?sysparm_article=KB0727945 it didnt work.
2. Ran the following command from my midserver to the target IP and I gave me response back as can be seen below, So it is not an issue with credentials.
C:\Users\XXXXXXX>wmic /node: xx.xx.xx.xx user:domain\xxx /password:xxxxx path win32_operatingsystem
BootDevice BuildNumber BuildType Caption CodeSet CountryCode CreationClassName CSCreationClassName CSDVersion CSName CurrentTimeZone DataExecutionPrevention_32BitApplications DataExecutionPrevention_Available DataExecutionPrevention_Drivers DataExecutionPrevention_SupportPolicy Debug Description Distributed EncryptionLevel ForegroundApplicationBoost FreePhysicalMemory FreeSpaceInPagingFiles FreeVirtualMemory InstallDate LargeSystemCache LastBootUpTime LocalDateTime Locale Manufacturer MaxNumberOfProcesses MaxProcessMemorySize MUILanguages Name NumberOfLicensedUsers NumberOfProcesses NumberOfUsers OperatingSystemSKU Organization OSArchitecture OSLanguage OSProductSuite OSType OtherTypeDescription PAEEnabled PlusProductID PlusVersionNumber PortableOperatingSystem Primary ProductType RegisteredUser SerialNumber ServicePackMajorVersion ServicePackMinorVersion SizeStoredInPagingFiles Status SuiteMask SystemDevice SystemDirectory SystemDrive TotalSwapSpaceSize TotalVirtualMemorySize TotalVisibleMemorySize Version WindowsDirectory
3. I tried to attempt discovery using WinRM approach instead of WMI and it worked :), but I want to have an option to attempt WMI discovery as not all windows servers in the environment have WinRM capability.
Please let me know if you had any luck with Hi support.

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‎07-23-2019 01:34 PM
Doug Schultze came up with the solution for my issue. Our Windows credential record need the domain name before the user ID. So, DOMAIN\USERID was what worked. Please let me know if that helps you out.
Mickey Cegon