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11-03-2025 11:11 PM - edited 11-03-2025 11:12 PM
requirement is if 3 alerts is created in servicenow , group them which is working but now what is happening is 3 alerts are created but this rule is not matching and showing some different rule in activites under work notes ,some other rule is taking precendence. ..so now if 4 alerts re created it should not group it
pls can someone help me where i am going wrong..
in the below picture it is creating a new alert instead of making 607 as parent which is expected
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Regards,
Animesh
Solved! Go to Solution.
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11-04-2025 02:35 AM
so first log : gs.info("this is li3ne 13 from me"); this is printed 6 times in log table but it should be 3 becuase setlimit(3) is provided in the script
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Regards,
Animesh
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11-05-2025 07:38 PM
sorry I didn't get the time
Also I don't have event management installed on my PDI
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-07-2025 04:17 AM - edited 11-07-2025 04:34 AM
grouping is happening but manual, if you see group column, it should be tag cluster, but its not working using script logic. @TejasSN_LogicX @Ankur Bawiskar let me know if any luck
also m using alert corealtion rule table =em_alert
Please accept the solution /mark this response as correct or helpful if it assisted you with your question.
Regards,
Animesh