Put an alert into maintenance for ci during a recuring period

[gaetanaumai]

Hi,

In event management:

I'm trying to figure how I can set a maintenance rule to put all alert for all ci of a sprecific support group into maintenance.

Example:

Every monday morning 2am to 6am, we want to ignore alert for ci with support group "Extranet"

Please help

[Doroth_e]

To mark a configuration item as in maintenance, assign a maintenance schedule to it.  That way, an event/alert will not trigger in Event Management. 

https://www.servicenow.com/docs/r/it-service-management/change-management/use-maintenance-schedule-m...