Put an alert into maintenance for ci during a recuring period

[gaetanaumai]

Hi,

In event management:

I'm trying to figure how I can set a maintenance rule to put all alert for all ci of a sprecific support group into maintenance.

Example:

Every monday morning 2am to 6am, we want to ignore alert for ci with support group "Extranet"

Please help

[Doroth_e]

To mark a configuration item as in maintenance, assign a maintenance schedule to it.  That way, an event/alert will not trigger in Event Management. 

https://www.servicenow.com/docs/r/it-service-management/change-management/use-maintenance-schedule-m...

[ShaneQ]

Thanks @Doroth_e,  I've tried this also but it's like it is for a single maintenance outage.
We have some work that is covered by a long duration CR for repeated weekly server reboots.

From an ITIL perspective I totally get it,
From a user perspective though it takes us backwards compared to our current event management platform we are attempting to move out of.

So the only way at present is to create CRs every week for the various servers and schedule the maintenance window accordingly?

[ShaneQ]

Hey @Doroth_e , We also have this issue/use case, and initially found it is ok for once off scheduled changes only. I'm sure this is not the correct intent.
Our current event management system we are attempting to migrate from has these in a maintenance schedule, noting each event to suppress with the Change reference, and no ServiceNow cases created..

From the document page referenced, it mentions nothing about actual times that can be selected but more configured times?
Is there some more details about how/where to configure these tables used making up the schedules / how can we search these schedules easier?

thanks in advance.

[gaetanaumai]

Hi I think the solution you provided is for conflict management in change management.  What I'm looking for is a recuring maintenance for event management.

This article tell a lot and give an example, but is not recurring.  What I'm looking for is to turn the example recuring with a schedule.

https://www.servicenow.com/community/itom-blog/alert-suppression-during-maintenance-windows-and-chan...

in the article we can read the following example,  I want to figure how to turn it recurrent.

Thank you

There are two maintenance rules by default.  The first is the change scenario described above.  The second is to eliminate events from a CI marked as retired.

Let’s look at creating a custom rule.  We will start with a simple scenario.  There is a company-wide DR test going on over the weekend.  During the cutover, the standby/DR systems will need to be rebooted several times to get the failover completed.  There has been a request to suppress alerts for the DR systems during the DR test.

Under Maintenance Rules, I create a new rule with the following conditions: