Guidelines or best practices to populate attributes in Business Application

[Amit Panjwani]

As an Out of box we are populating this manually in our environment where fields like Name Business process, application Type, Architecture Type etc and contract owner complains details are getting populated so Is there any guidelines or best practices to populate attributes in Business Application form (cmdb_ci_business_app)? Please suggest.

[chetanb]

@Amit Panjwani 

@Amit Panjwani 

To ensure accurate and consistent data population in Business Application form (cmdb_ci_business_app) you have to opt best practices viz-

1) Data poulation Automation -Implement automated process e.g - use BR or Scripted Rest APIs to fetch and update data from external sources.
2) Data Validation Rules- Ensure that attributes meet specific criteria or constraint which helps to maintain data quality and integrity.
3) Integration -Discovery - To automatically populate attributes related to CIs and associated with business apps
4) Workflow Automation -Automation for certain attributes population based on specific events or criteria ensurely timely and accurate updates.
5) Data Security and ACLs - Implementation of proper ACLs to restrict access to sensitive attributes and ensure that only key members modify critical information.
6) Collaboration and Communication -Clear communication between the teams to address for any discripancies or issue promptly
7) Performance Check- Dealing with large datasets-query optimization and indexing necessary whenever it require.
😎 Custom Fields for specific attributes -eg. - fields for application version, release dates or other relevant info.
9) Levereage Business App Attributes -utilize OOB attributes such as Description, Business Criticality and Business Impact
10) Follow standard naming convention which helps you to quickly identify and select correct application

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Regards,

CB

[Community Alums · Accepted solution]

Hi @Amit Panjwani ,

Please follow the link below:

https://www.servicenow.com/community/common-service-data-model-forum/business-application-best-pract...