Hardware alert and application alert correlation

[Abhishek Akkata]

I have a requirement where i have to correlate 2 types of events/alerts. 1 events gets triggered when application goes down and 2 alert gets triggered when underlying hardware goes down.

now objective is to show in the alert that event 1 happened because of event 2. i.e. Application went down(event 1 triggered) because underlying server went down(event 2). how this can be achieved ?

[Vasantharajan N · Accepted solution]

@Abhishek Akkata - You need to configure the Alert Correlation rules. Docs you can find below about Alert correlation where you can set the Primary and secondary alert,

https://www.servicenow.com/docs/bundle/utah-it-operations-management/page/product/event-management/t...