Having issue with a new mid server KB1632761

pratiksha5
Mega Sage

‎02-23-2024 05:23 AM - edited ‎02-23-2024 05:35 AM

raI am having an issue. The support guys asked me to follow up on issue number two. I am not understanding what they mean there. Where can I download the code? I do not see any download links. Do they mean copy, create a file, and store it somewhere on the machine. Then they asked to create a file with the following in the document:. 

 

input.txt

"C:\ServiceNow\ServiceNow MID Server test 1\agent\","snc_mid_test_1","miduser","***"
"C:\ServiceNow\ServiceNow MID Server test 2\agent\","snc_mid_test_2","ServiceNowDomain.local\gMSAtest$",""

 snc_mid_test_1 what is this? mid server name? 

in starts do I have to put my password?

 

 

 

 

If I want to reinstall it then in downloads I still see the same version. 

 

@Rahul Priyadars 

 

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3 REPLIES 3

AJ-TechTrek
Giga Sage
Giga Sage

‎02-26-2024 04:12 AM

Hi @pratiksha5,

 

Can you please share the Complete KB article details with me.

 

Also as per current screenshot, You need to copy the Input.txt on your Mid Server application installation path in windows Server.

 

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

 

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

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Pratiksha
Mega Sage
Mega Sage

‎02-26-2024 04:14 AM

I completely reinstalled it using hotfix5 patch but at the end of the installation I told it not to start the service. I then went and updated and ran the case scripts they posted in the the knowledge bas article (These did not work on the previously running instance). My assumption was that if I never allowed the service to start and applied the script fixes before starting the service and adding the certificates it would correct the missing permissions stopping the upgrade.  It worked 

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AJ-TechTrek
Giga Sage
Giga Sage

‎02-26-2024 04:24 AM

Hi @pratiksha5 

 

This will be Permission issue for the Service, make sure Services are running with Local User and you follow the correct steps to install mid Server

 

Refer below.

 

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/mid-server/concept/...

 

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

 

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

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