Help Needed: Event Management Connector with PRTG - TypeError: Cannot Convert Null to Object

GaneshBendkule
Tera Contributor

‎12-11-2024 10:22 AM

Hello Everyone,
I'm working on configuring an Event Management Connector in my Personal Development Instance using the PRTG Connector. However, I encounter the following error when testing the connector:

Error:
Connection test failed: TypeError: Cannot convert null to an object.

What I've Tried:

  1. Connector Configuration:

    • I’ve attached screenshots of the Connector Configuration and the Error Message for reference.
      GaneshBendkule_0-1733940397658.png

       

  2. API Testing in Postman:

  3. Date-Time Format Adjustment:

    • The API returns the following date-time format: 2024-06-18T20:51:43Z.
    • I tried updating the date_format in the connector to "yyyy-mm-ddThh:mm:ssZ", but the issue persists.
    • I even modified the date-time format in PRTG, but the API continues to return the original format.
  4. Im facing the my browser as well,
    GaneshBendkule_1-1733940975592.png

    5. I suspect the issue might be related to SSL/TLS certificates.

    Any insights, guidance, or suggestions would be greatly appreciated!

    Thank you in advance for your help.

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4 REPLIES 4

Andy van Steijn
Tera Contributor

‎04-09-2025 06:37 AM

Did you resolve this issue?

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GaneshBendkule
Tera Contributor

‎04-09-2025 06:39 AM

not yet. this issue not resolved. im raise a request to servicenow support but still facing same issue

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Andy van Steijn
Tera Contributor

‎04-09-2025 06:45 AM

Thank you, I am facing the same issue and trying to solve it. 

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KirilKonov
Tera Contributor

4 weeks ago

Same issue here but with IBM Netcool_V2 connector. Please let me know if there is some solution from the support

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