Help Needed: Event Management Connector with PRTG - TypeError: Cannot Convert Null to Object

[GaneshBendkule]

Hello Everyone,
I'm working on configuring an Event Management Connector in my Personal Development Instance using the PRTG Connector. However, I encounter the following error when testing the connector:

Error:
Connection test failed: TypeError: Cannot convert null to an object.

What I've Tried:

1. Connector Configuration:

   • I’ve attached screenshots of the Connector Configuration and the Error Message for reference.
     

2. API Testing in Postman:

   • I tested the PRTG API for checking response, and the API responds successfully.
     https://127.0.0.1/api/table.json?content=messages&username=prtgadmin&passhash=2865741744

3. Date-Time Format Adjustment:

   • The API returns the following date-time format: 2024-06-18T20:51:43Z.
   • I tried updating the date_format in the connector to "yyyy-mm-ddThh:mm:ssZ", but the issue persists.
   • I even modified the date-time format in PRTG, but the API continues to return the original format.
4. Im facing the my browser as well,
   

   5. I suspect the issue might be related to SSL/TLS certificates.
   

   Any insights, guidance, or suggestions would be greatly appreciated!

   Thank you in advance for your help.

[Andy van Steijn]

Did you resolve this issue?

[GaneshBendkule]

not yet. this issue not resolved. im raise a request to servicenow support but still facing same issue

[Andy van Steijn]

Thank you, I am facing the same issue and trying to solve it. 

[KirilKonov]

Same issue here but with IBM Netcool_V2 connector. Please let me know if there is some solution from the support