PRTG- ServiceNow Integration prerequisites

[Pranita Bahugun]

Hello all,

Can anyone please let me know what are the prerequisites for the PRTG- ServiceNow Integration:

1. Port (Unidirectional / Bidirectional)

2. Basic Auth Creds to be created in PRTG using what role?

3. Any other prerequisites which are needed to configure the Integration

Thanks,

Pranita Bahuguni

[Community Alums]

Hi @Pranita Bahugun ,

For any integrations , i follow these :

1) Decide what you want to use and what your third party supports : REST or SOAP. If it supports both, i will go for REST.

2) End point for this third party tool.

3) If there is any requirement to use Mid Server or not. If on same network then not needed.

4) User name and password for third party if you are pushing or pulling the data to third party tool.

5) Decide how you want to integrate, Workflow, Business rules, Script includes or scripted web services.

6) Decide on authentication techniques to improve security.

7) Decide on Actions which you have to perform, such as post, update, etc.

For, PRTG, it uses Basic Auth, username should be defined in the PRTG system (in the user management screen) and the password should be taken from PRTG (and it should be hashed).

If there is no users in PRTG system (in the user management screen), you should define one.

For Port, you should connect with PRTG team.

[Pranita Bahugun]

Hi @Community Alums ,

Thankyou for your quick response. I had one query though, as there is a PRTG OOB connector available in ServiceNow. We would need a MID Server, Basic Auth credentials (As mentioned by you) and PRTG Host IP. Also, we need to open 443 between MID Server and PRTG server right? Any other requirement for this Integration?

[Community Alums]

Hi @Pranita Bahugun ,

Yes, you would require a mid-server and open port 443.

You can refer to this doc: https://www.servicenow.com/docs/bundle/xanadu-it-operations-management/page/product/event-management...

[shubhamkhai]

Hi Panita,

I’m facing an issue while integrating PRTG with my ServiceNow instance over HTTPS. When PRTG was running on HTTP, the connection was successful. However, after switching to HTTPS, I started getting the following errors:

1. "Cannot convert null to an object"

when testing the connector in ServiceNow.

2. "No certificate in session untrusted" from REST probe payloads when tried via a background script.

I suspect the problem might be related to SSL certificates. Do I need to configure the MID Server to use the SSL certificate for this connection? Or is there any specific setup required on PRTG's side to trust the certificate?

Any guidance, best practices, or similar experiences would be greatly appreciated!

Thanks in advance for your help.

Best regards,

Shubham