Help Needed with PRTG Connector Alert Mapping

shubhamkhai
Tera Contributor

Hi Community,

I’ve set up the PRTG connector, and data is flowing into ServiceNow. However, I’m unable to figure out how the received data is mapped to ServiceNow alerts. I also noticed that there doesn’t seem to be any specific event rule for PRTG in the system.

Has anyone encountered this issue or can share insights on how to resolve it?

Thanks in advance!

Best regards,
Shubham Khaire

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