I am trying to understand a mind boggling fact that how install_status is set to absent for any CI in ServiceNow. We are running Discovery; I see discovery MID server changes the install status from installed to absent. I now want to trace it back as why that happened and who were the players in doing so. Script includes, business rules etc.
I am seeing 17k+ CIs marked as absent by Discovery in our environment. This is a huge concerning thing for us and I am looking for some assistance/
