How can i activate plugin to do the Guided ITOM ?
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‎06-22-2018 01:04 AM
I just completed step 1: Installation MID server and now i'm trying to do step 2: Discovery. But i realize that all the steps behind have the condition is activate plugin. But when i clicked on this, it's show a alert like below
Pls help me !
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Discovery

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‎06-22-2018 01:40 AM
Hi Escanor,
If you are trying to implement it for some client it requires a license. You might need to get in touch with the Account Manger from ServiceNow who is handling your client.
Thanks,
Saikiran Guduri (NOW)
(Please mark the answer as correct answer/helpful/accept the solution if it helps)
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‎06-22-2018 01:59 AM
I just want to unplug it to test all part in ITOM include Discovery
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‎06-22-2018 03:03 AM
Hi Esconor,
To explore the ITOM part, you may do that in your PDI (personal developer instance). Once you get in to developer.servicenow.com > Manage > Instance > Action > Activate Plugin
Once you see the plugins which are a paid versions in your live environment i.e., dev/tst or prod of your client instance. But in here PDI, its for exploration.
Choose Discovery load demo data.
Tada, thats it. You can now navigate and do things which are allowed you to do.
Thanks
Akash
If my response proves useful, please mark it "Accept as Solution" and "Helpful". This action benefits both the community and me.

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‎06-22-2018 03:30 AM
If you need to do it in a dev instance that you already are using, you need to enable the plugin using the HI portal.