I wanted to populate the firmware version field for our network devices and ran across the following HI article.https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0793931Followed it and it worked for our Cisco devices. However we ...
I would like to populate the Location field for my Virtual Machine Instances. The location appears to be populated in the Azure Virtual Machine (LP) Pattern but it does not get set in the CI. In the pattern step 14 (Add attributes to VM instance) th...
Issue:We are seeing empty CIs being created for Linux & Windows Servers. All Fields are empty for them including the sys_created_on & sys_created_by. Doesn't happen each day, but happens intermittently with no definite pattern to it. Items checked so...
Hey Everyone,I am looking for some suggestions, inputs on the below. One of our customers has about 2000+ Devices in their Infrastructure across device types such as WIN, UNIX, Network Devices, Databases (DB2, Oracle, SQL), Citrix Servers and Storage...
Hi all, Can someone please clarify the differences between implementing AWS Discovery via the Graph Connector and the credential less method regarding data completeness, real-time data capabilities etc.Setup is different altogether, but is there any ...
Dear Experts, If someone can guide. Requirement : Update Maintenance Windows configured in MS SCCM in Maintenance Window in ServiceNow and Vice Versa. Is this some use case someone has worked upon ? Regards,Nilanjan
Hellocould you please tell me how can I discover SAS Viya application, In Service mapping, I have launched a discovery with an entry point, at the end i was able to see Apache/Tomcat Servers , and arelated Oracle DB servers, but no data about viya ho...
In the documentation for JEA based Windows discovery, ( https://www.servicenow.com/docs/bundle/xanadu-it-operations-management/page/product/discovery/concept/microsoft-jea-discovery.html )it mentions that the MID and the target servers must be member...
I read a lot of articles and I don't still understand how actual elapsed percentage is calculated. when I see for example the actual elapsed percentage of the one I attached in this post, I don't get it. I found the script include (SLACalculatorNG) t...
Hello all, I want to integrate a 3rd party monitoring system with ServiceNow so as to get events onto the events table. What will be the best and secured option to configure it. OOB setup is not available for this. Any quick help is much appreciated....
Hello All, This is a question about Event Management rules. I am trying to understand if it is possible to make changes to event management rules using XML export and import? I have written a lot of very specific rules to map event severities based ...
Hi all,I have to change MID sever from false totrue to get BIOS serial number instead of Baseboard. We have multiple MID sever in our production instances, if I change any property through ecc_agent_property will change for all (multiple) MID servers...
Hello, I've been asked to populate our Wireless Access Points into the CMDB. I know that we could connect via API and fetch data from the controllers, but the network team is actively migrating to new Cloud based controllers. Because of this and ot...
Hi all, We have a few issues with our WinRM/JEA discovery, I must say, I'm not a fan, seems very fragile. One of the issue we are working with Microsoft to fix. The other we have no lead on yet. We have also followed all the steps to confirm the mi...
Hi Folks, I have set up an AWS Management to Members cloud discovery using the provided article. This is a credential-based cloud discovery, and I am using the master account's credential. While I can successfully pull the data from the Management ac...