Hello Everyone, I have a problem in primary alerts (i.e., Virtual Alerts created by SNOW). I was working on Tag based alert clustering, I can see there are more than 1 primary alert is being created for a group of Secondary Alerts. Lets say for an ex...
I want to create a service map that represents the hierarchical structure of a data center using tag-based mapping. I am envisioning a hierarchical structure of CIs like the one in Image 1. However, when I actually run the tag-based service mapping...
Hello, I am trying to understand, when are probes and patterns being used in servicenow discovery and how to identify from the current configuration , whether it uses probes or patterns? Any help will be appreciated. Thanks!
OPTION 1: COMMUNITY HELP PAGE:Use this community blog to post and respond to questions about the Discovery Simulator tasks available from the Discovery Fundamentals course on NOW Learning. The simulator tasks are designed to assess one's proficiency ...
Hi All,Can anyone help me to understand when we have to use Push Connector or API method while integrating with event sources?Thanks in advance! Best Regards,Ganesh
I have been working to add our Kubernetes clusters into SNOW and while most are working without issue, I have two that look to be working just fine but then fail on a final discovery step. Working with the Kubernetes admin, he is showing no issues o...
Doing Top-Down pattern based Service Mapping and came across web.config file that has connectionStrings encrypted. Is there a way that ServiceNow pattern can decode these strings to make the connection? Right now our map stops at the IIS web server l...
Hello All, I want to have a custom dashboard for service mapping, where i want to have automation error message(if there is any) from required service map not from all. If any of you have done this or have any idea please let me know. TIA, Nimmi
Hello! I'm working on an SNMP discovery of a Nutanix-hosted devices (Load Balancers) which, in turn, discovered a Linux Server. The Linux Server was initially discovered with a normal looking name like xyz123. Then, three months later, it was disco...
I am creating a Discovery Schedule. When I submit the Subnet ranges in the "Quick Ranges", the Discovery IP ranges getting created are different from the inserted subnet ranges. Why ?
I would like to add metric_name field to short_description on the em_alert table but I can't find where this is configured.Where is this configured?
Morning, I am looking for help in adding our customer's company names to each CI as it is being discovered. This is very important to how our alerting works. I don't think the best practice is to have multiple Business Rules to run after each discove...
OOTB script sometime successful and sometime gives error as below.
Hello, I'm having trouble discovering NetApp servers despite having configured Oauth credentials and SNMP credentials.We have two servers with the same certificates from the target device end, but one is discoverd while the other is not. Both servers...
SInce our Upgrade to NY I have started seeing Discovery Status with Description="Discover CIs API" with no Schedule. The Discovery Status is being created by people who don't have discovery roles and at best have cmdb_read and cmdb_query_builder role...
