How do I change the value being used for "Name" from an SNMP Device

[dthenderson]

Please see the attached .XML.   The name that is being populated in the CMDB is the sysname showing in the sysdesc portion of the xml.   I need to parse out the name that is showing in the CIData portion towards the bottom.   The short name being used is RHT1 while I need it to populate as RHT1WPC000101.   I've made good progress, but this issue is holding me back.   Any help would be greatly appreciated.

Plus, I have attached the xml I am trying to attach for assistance.

[Chuck Tomasi]

Hi Terry,

I assume this is a Discovery related question. If so, you'll need to find the related Sensor that is processing the returned payload. You can usually doing that by tracing which probe was kicked off to request it. The probe asks the question from the target, the sensor processes the answer and puts it in the "right places" in ServiceNow.

http://wiki.servicenow.com/index.php?title=Discovery_Probes_and_Sensors

[dthenderson]

Chuck-

Thanks for the response.   Assuming the probe is the SNMP - Identity probe what is going to be my approach to get the name parsed out of the CIData from the probe?   Do I modify the SNMP - Identity sensor (I'm assuming not).   Do I make a copy of that sensor and make it work for me?   Or lastly, do I create a completely custom sensor to parse out the name for this specific device type?   I apologize, but this is where I typically get stuck on non-standard discovery probes/sensors.

-Terry

[johnram]

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[VivekSattanatha]

Hi Terry,

If you have enabled your trusted name source is SNMP in the discovery properties then uncheck it and make sure you selected DNS or Netbios is trusted source for hostname.

I hope this will fix your issue without creating the custom sensor.

Regards,

Vivek

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