Hi Community,I have a question regarding the management of VMware Virtual Machine Instance records in ServiceNow. Currently, I have records in the cmdb_ci_vmware_instance table, but I now need to import data from IH-ETL. The incoming data contains re...
Hi everyone, I need to discover some IBM SVC (I'm reading this doc Storage Discovery via SMI-S and CIM) and I've created some probes since the OOTB CIM probes won't work, with these parameters:Class = Probe, ECC queue topic = sshcommand, ECC queue n...
Hi community, quick question, what products do I need to install for using Certificate management. Also if I only have ITSM is there any out of the box functionality I can use that does not require any extra cost? Thanks in advance.
I need to setup discovery of vCenter instance using the discovery process. I have around 20 different IP address of the vCenter instance. In order to discover them do I need to setup credentials for all the 20 different IP addresses? And How many mid...
Hi, If a server has multiple NICs, how do we prevent Discovery from discovering the same server multiple times with different NIC/IP? ThanksSam
How can I hide a checkbox field in a catalog task?I’m currently using the code: g_form.setVisible('variable', false);This works as expected when the variable type is "Yes/No," but it doesn’t seem to work for a checkbox field, which I prefer because i...
Hi, I tried discovering a MID server host (Windows Server) using the same MID running on it and I got a "Active, couldn't classify: No WMI connection" error.However, I am able to discover the same MID server host using another MID server. Has anyone ...
I have tried installing through MID SERVER .msi file for windows but it says I need windows server 12 or more and when i tried downloading using zip file. I am not able to do that because there is no installer.msi file there.
In our setup, the mid server is located in an admin network, that can reach any server via its admin interface. The configuration files for applications usually use the public interface for communications. The public network and admin network are sep...
Hi All, I changed acc.yml file's windows log location parameter.==> Windows location : C:\Servicenow\agent-client-collector\log But still winodws log is generated at C:\ProgramData\ServiceNow\agent-client-collector\log\acc.log Any advice?
Hi, I’ve created tickets for Certificate Management through the ESS portal, but these tickets are not showing up under the "My Tickets" section in the ESS portal. Has anyone experienced this issue or have suggestions on how to resolve it, Is there an...
Hi everyone,I'm currently working with the Service Graph Connector for Microsoft Azure, version 1.11. I need to map some additional fields from the data source to the CMDB classes. I've found many topics explaining how to customize the ETL mappings o...
Hi Everyone, I am quite confused with how Discovery works especially for discovering software installations. I have some questions about it. 1. If not using File Discovery, for detecting software in Windows machines, does Discovery just get the list ...
Hello,I have 7k+ servers, which are not populating, assigned_to value in them. I reviewed the payload the assigned_to value is showing = null in it.Please help to troubleshoot the error. Regards,Anmol #ITOM#discovery
I created an event with 'x' node. I placed that node in the affected CI list of a change.Whenever the alerts triggers the task was also created for that.But there is a maintenance rule called "CI in the change window" which stops creating of task.Ca...