I need to create a relation from records in [cmdb_ci_appl_sap_ci] to records in [cmdb_ci_database]. Therefore I added an extension section to the pattern “SAP CI Application”. In there I gather all the needed information and use the Create relation/...
I Got task that i need to compare service now OOB check and sendu check.I updated check definition and check instance in service now.Nut when i ran test check the vlaues i put are not reflecting
Hello, I am seeing Session has timed out warning in discovery log and the probe is Cimprobe. Can anyone suggest how to overcome this? Thanks, Uday.
We had orchestration to add the user to AD group after we upgraded instance to orlando, we are facing the below issue. Failed to access target system. Please check credentials and firewall settings on the target system to ensure accessibility: Acces...
Hi, We've installed the Certificate Inventory and Management ITOM Visibility plugin and need to set up automatic incident creation 20 days before a certificate expires. How can I configure incident tickets to be created based on certificate expiry? A...
Hello,Please, How to create a button that close many incidents (checked incidents) at once (if I am an agent of the helpdesk) ? I followed this article but it didn't work : https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/pr...
I have the following requirement for all cmdb_ci records, including child tables: all fields updated by Discovery should be set to read-only. We want this to avoid users editing fields that are updated by Discovery.Example: If the Disk Size of a Serv...
Hello all, Can anyone please let me know below queries:1. What is the system property that defines the time for creating a new alert?2. Also what's the default value set for that property in instance? Any quick is much appreciatedThanks in advance. B...
We had an requirement to discover an application. We tried discovering with server IP, But server is retired long backand those apps are running on the VM, So can we discover an application from VM?Any insights will be helpfulRegards,Aishwarya
I am trying to run a shell script in ITOM Custom pattern. Basically i am trying to connect to vault server using vault approle method to connect and retrieve the vault token and then will use the same token to retrieve the secret from the vault serve...
Hi All, I am currently working on an engagement to document the list of services, identify the top 5 services based on a prioritization calculation, and define a service architecture framework.Could you please help me with some considerations to get ...
I would like to integrate service now with SOTI for hand-held devices.
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Hi, I have been reviewing the discovered file servers on our network and noticed that discovery is not giving any information on what is on them. The Related Items only show the tracked configuration files it contains, but nothing more. Should I be...
Hi SMEsI am creating Service Map and want to create connection to MS SQL database.I do not want to see all 121 databases on the map, but only one that the application connects to:This is what I have defined in discovery pattern in connection section ...
