Hi All, we have a requirement to delay Incident creation whenever Mid server down and if mid server down for more than 10 minutes then it should create Incident.already we have BR for incident creation whenever mid server down ,so we wanted to amend ...
Of course doing one at a time is easy.. but I need to move about 300 updates currently in default along with many updates from other projects. I need to move my dev to test on a different schedule so I need to move these records for customer updates ...
Is it possible , can we run a discovery on Linux System without creating a user on a Linux machine? If someone knows please help me.
Hi, we are getting aws hosted servers in the vm instances but not in the server table. Is it possible to create records in the server table?
Hi Team, We could see many CIs in Storage HBAs class with same display name, Can some one help what kind of CIs these are and what data they contain. ThanksRoopa
Hello All, Greetings... I have created a custom List choice UI action(approve) to approve a list of time cards at one go, before that it should pop a window asking for confirmation (same as we see when try to delete on list). I tried running the UI ...
Hi, We have integrated SAP Cloud Alerts with Service Now and this was implemented via email methodology. We have written regex in event rule to extract Resource and Metric Name from email subject value. Please find the below example of Email Subject ...
In developer Instance, Can we use Form builder for creating a new Model in Asset Workspace.I am not able to see any model or categories. Can anyone help me to add categories and how to create a hardware asset. Any youtube video could be helpful.
Hi Experts,I am testing event management by creating events from postman, after creating event, Event rule is executing and alert is generating but Alert management rule not executing and sub flow attached with this also not executing But I can see...
If we added certificates to the Unique Certificate table (cmdb_ci_certificate) via Bulk Upload, and want to renew a certificate, how do we get the new certificate added to the Unique Certificate table?(Similar for requesting a NEW certificate - manua...
Can anyone help me on this please with respect to CMDB. Requires additional information on real-time industry metrics or performance data that shows the impact of implementing a CMDB. For egg: Improved Incident Resolution Time: Studies and industry r...
Hi All, I am facing some error while runniing discovery below is the error kindly help to fix.**************************************************************************************************************** Exception occurred while executing operatio...
Hey guys, I found an older post outlining best practices for setting up discovery schedules. Its from 2017 (https://www.servicenow.com/community/itom-blog/best-practices-for-setting-up-discovery-schedules/ba-p/2270853#:~:text=Utilize%20Range%20Sets&t...
Hi All, Our customer planning to use self-hosted instance because of security policy. As I know, MID server has to open outbound connection to https://install.service-now.comhttps://servicenow-instancehttp://oscp.entrust.net Can't make outbound conne...
Hello friends, I come across one question in one of the meeting. If there are large amount of duplicates in CI class (>25000). What will be my approach to remove / remediate these duplicates ? Please suggest a best approach for this. Thanks,Asmi
