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how to delete/modify/edit Work Notes

I'm new to this system, so please bear with me for this simple question. I'm trying to figure out if I can DELETE/Modify/Edit "work notes" that I attach to a Ticket.I've looked through the Wiki and online documentation and cannot find any way mention...

jlackman by Kilo Explorer
  • 52266 Views
  • 5 replies
  • 19 helpfuls

Resolved! custom discovery pattern - Wireless access points - Cisco Waps

Hi,I tried to do custom pattern for Aruba Wireless Controller, basically I did the same, what is in extension of "Network switch" pattern, which is called "Cisco WAPs". So I did another extension and basically copied what is in "Cisco WAPs".I am able...

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Doci1 by Kilo Sage
  • 811 Views
  • 1 replies
  • 1 helpfuls

I want to integrate Zabbix and ServiceNow

I would like to use Webhook to receive events from Zabbix in ServiceNow.However, the ServiceNow documentation only has information for pulling via a MID Server.The Zabbix documentation describes how to integrate using Webhook.【Questions】・How do I con...

masahironaka by Tera Contributor
  • 1603 Views
  • 1 replies
  • 0 helpfuls

URL Based certificate discovery in ServiceNow

Hi All, We have added new URL : abc.wxyz.com under URLs in "Certificate discovery source URLs"  Then created a schedule where we selected the above URL and ran the discovery, but I see discovery keeps running and no status or no progress.   I have ch...

Resolved! Creating Custom Patterns for Discovery

Thank you in advance for reading this! We are in the process of switching from Probes to Patterns for Discovery. I have a few new custom patterns that I have created to pull BIOS information for Linux/Windows and Solaris servers. My question is on ho...

geeerard by Giga Guru
  • 3092 Views
  • 4 replies
  • 0 helpfuls

Resolved! Set Value in a Catalog UI Policy

My scenario is that I have two fields that look up to the sys_user in a variable set. They both get populated initially using javascript:gs_getUserID(); However, I have a checkbox that indicates that they are the same (as the initial default) a...

Virtual machines are not getting fetched through service accounts

Hi Team, Through some of the cloud service accounts the VM's are not getting fetched, its throwing below pattern error: How to approach on this? Could anyone suggest me.Any help is appreciated!Thanks in advance!

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Community Alums by Community Alums  
  • 521 Views
  • 3 replies
  • 0 helpfuls

MID server transaction details

Hi Team, I am looking for a way to find out how many transaction a particular MID servers has handled within a month. Could someone please assist? Best Regards,Naveen

_navin9898 by Tera Expert
  • 277 Views
  • 1 replies
  • 0 helpfuls