Need to Restrict the usage of "Closed" state for incidents in List view

[PavithraDeB]

@Ankur Bawiskar 
Please do help me to clarify below concerns.

Requirements: Need to Restrict the usage of "Closed" state for incidents in List view (only closed state)

Through a client script i can achieve it in legacy view but the ame doesnot applies to Service operation workspace

function onCellEdit(sysIDs, table, oldValues, newValue, callback){

var saveAndClose = true;

if(newValue == 7)

alert("You cannot change the State value to 'Closed' from a list view");

saveAndClose = false;

callback(saveAndClose);

}
while exploring, i could notifce that the oncell edit will not work in SOW
i tried to create a Business Rule, but the outcome is same, works for legacy and not for SOW


Any help would be greatly appreciated.

 

 

[Ankur Bawiskar]

@PavithraDeB 

before update BR should work when you edit from List as well in workspace

see this gif

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[PavithraDeB]

Hi @Ankur Bawiskar 

Thank you for your reply, however iam looking for only in list view restriction for close state alone.

Form level changes are too now restricted in both legacy and SOW view, which is not expected here.

i want only in list view > selection of only closed state to be restricted > Both in Legacy and SOW

As mentioned earlier, onCellEdit client script was able to restrict in list view selection of closed state, in legacy and not in SOW.