Need to Restrict the usage of "Closed" state for incidents in List view

[PavithraDeB]

@Ankur Bawiskar 
Please do help me to clarify below concerns.

Requirements: Need to Restrict the usage of "Closed" state for incidents in List view (only closed state)

Through a client script i can achieve it in legacy view but the ame doesnot applies to Service operation workspace

function onCellEdit(sysIDs, table, oldValues, newValue, callback){

var saveAndClose = true;

if(newValue == 7)

alert("You cannot change the State value to 'Closed' from a list view");

saveAndClose = false;

callback(saveAndClose);

}
while exploring, i could notifce that the oncell edit will not work in SOW
i tried to create a Business Rule, but the outcome is same, works for legacy and not for SOW


Any help would be greatly appreciated.

 

 

[Ankur Bawiskar]

@PavithraDeB 

before update BR should work when you edit from List as well in workspace

see this gif

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