How do I set a custom homepage as the default for an assignment group?

[alanpierce]

Hello.

We're implementing ServiceNow for our service desk and I'm trying to do something that seems like it would be simple - create a custom home page and make it the default page for a specific group of fulfillers.   I've created the page, but I can only seem to assign it to one user, rather than to a group.   Am I missing something?   Related to this, it appears the page cannot be assigned to anyone if you want to edit it, and after setting what fields I want to show in each guage/filter, it only shows three fields when the user access it.

What am I missing?   This seems like pretty basic stuff.   Any help would be appreciated.

Thanks,

Alan Pierce

Ithaca, NY

[Chuck Tomasi]

Home pages are a user preference. If you want to set it as the default for each service desk agent, you'll need to create/update the user preference record specific to each user. Navigate to User Administration> User Preferences and you'll find records there. The name field will simply be "homepage". Here's a sample for Beth Anglin. Hint: I often find it easiest to create one for me and then copy it to the others to avoid human error.

[alanpierce]

Thank you, Chuck.   Please forgive my newness to ServiceNow, but I don't see where I can set the user's default homepage from there.   I'll get there, eventually.

Alan

[Chuck Tomasi · Accepted solution]

From the list filter, use a filter "Name | is | homepage" to check and see if anyone already has a default home page set.

Use the "New" button at the top to create new records. You'll need to know the sys_id of the home page, which is why I like to set one record (e.g. MINE) to that value to use as a reference.

[sarahbate]

Didn't I read that this would be a feature within Helsinki?