Hi, Can you help me to understand the following concepts ? 1- Agent Client Collector vs. Service Graph spoke ? 2- Do we need Credentials for setting up Mid Server for Agent Client Collector ? 3- I heard ACC is only for Windows ? Is it true, if yes wh...
Dear Experts! I have a business rule which is to update certain missing attributes of a computer CIs. The business rule runs as expected whenever the CIs are created manually. But the BR does not get triggered whenever the CIs are discovered via a d...
Helloes... I am trying to configure the Azure Cloud discovery schedule, however, getting following error: Required attribute install_status is missing for CI Type cmdb_ci_cloud_service_account The fact is that this attribute 'install_status' is avai...
Hello. I've been trying to complete the Discovery Fundamentals course, but the simulator tasks have done some weird things, such as removing changes that were made previously or not allowing steps to work that should be working. For example, the ta...
Hello, We have found out the existence of the "Alerts Console", which shows the current Open alerts and auto refreshes every few seconds:https://<servicenow-instance>/nav_to.do?uri=%2F$sa_alerts_console_view I have several questions about this: 1) Do...
Good morning, I'm working on mapping our Business Services, IT Applications, Service Offerings, etc. but then I came across the Software and Applications module. Does anyone know exactly how this table is supposed to be used or what its supposed to b...
I'm trying to track down an issue where installed software is not being discovered on certain Linux servers. I'm wondering if the issue is related to my SSH credentials and the sudo commands necessary for collecting the information. Can someone sh...
We have a requirement to get ALL of the installed printers from a machine. In debugging the Windows OS - Desktop processes we can see that it is only finding the local printers and not the mapped network printers. Has anyone ran into this and found...
I heard many times for for creating index for tables and fields to improve system performance. When I check in wiki it explains indexing a field set it to store unique values therefore avoid duplicate entries but not sure how does index creation help...
Hello , (can we find out what schedule farsc4 is in?) CI farsc4 is running under which schedule in discovery
Hi, Is it possible to run DNS lookup to a specific hostname from the server-side scripts? My intention is trying to identify if a hostname which is existent in the CMDB is still valid (registered in DNS) or not (usually identified as Bad Hostname). T...
Hi Community, Discovery of cmdb_ci_storage_controller, cmdb_ci_storage_device and cmdb_ci_storage_switch can we discovery this storage components using CIM credentials or SNMP. As I referent docs, only we can discover of storage server, we can pull t...
Hello, expert! I am setting up an operator workspace for use with Event Management. What I would like to do is to add more alert action items as shown in the image below. . I've searched the Docs and the community, but I couldn't find any table that...
I am working on a service map, most of the app involves IIS-SQLDB and that part is mapped. The app teams are telling me there are additional components of the app running on additional Windows servers. These other Windows servers each have 1 running ...
Hello,i checked the docs but i'm still not sure what the difference between the Check definition and a policy is especially in view of the Agent itself and what jobs the agent "schedules".For instance, I have an active policy that runs an "Enhanced D...