Reset reference numbering
Hello,I'm looking to reset our numbering that is generated by the getNextObjNumberPadded(); function. Can we set the system to start giving out numbers from a point of our choosing?Thanks,Martin
Forum Posts
Resolved! Agent Client Collector on Windows - Not discovering Software Installed
Basic Discovery/ACC-V plugin's installed. Agent Client Collector agent installed on Windows 11 machine. Discovers everything but Software Installed. "Enhanced Discovery" and "sam advanced metering" Check Definition are listed as checks for the Agent ...
Question about Pattern customizations and Discovery & Service Mapping Patterns plugin Upgrade
Hi All, So i have a quick question concerning how the Pattern Customizations work in conjunction with the "Discovery & Service Mapping Patterns" plugin upgrade. If we customize certain patterns; a) will the "Discovery & Service Mapping Patterns" plug...
Dictionary override not working
Dear All, There is a mandatory field status(install_status) which i want to make false located on cmdb_ci_printer table . when i goto its parent table to make a dictionary override that is the base table is CMDB table(not cmdb_ci) table (when i cli...
AWS Route 53 / Public DNS - Relationships
Our web services team would like to be able to use "AWS Route 53" (or) "Public DNS" as a CI when bringing in new Public DNS records to our environment. Existing DNS record changes would use the direct CI, but when the CI doesn't exist yet, we want to...
How to open config.xml file in service now instance
How can we open config.xml file
Resolved! getting the logs "Basic authentication failed for user" FOR MID SERVER even we don't have the midserver
Hi community , we are receiving the logs Basic authentication failed for user :midserver even we don't have a mid server can anyone please help us out how to stop the logs .thanks in advance !!!
AWS Cloud Discovery: Reporting on Discovered CIs
We recently configured Cloud Discovery for AWS via API. The data comes in without issue, however I'm having a tough time finding a way to report on all AWS CIs that have been created. 1. The discovery schedule field is blank on most of the CIs. W...
Resolved! Best approach for Event management integration
Hello, As we know that there are Pull / Push methods to do Event Management integration with ServiceNow, I would like to understand if there is best approach that fits for event integration with various sources. Pull connectors - OOTB for some vendor...
What is Development Process for Service Mapping?
Hi, I have run into a situation at one of my clients in a Service Mapping project that is causing me to wonder what is standard or best practice Service Mapping process? This question raises a few points that I will try to enumerate. Background: I am...
How can i identify and delete duplicates from Configuration Item (cmdb_ci) table.
Hello, I have duplicate data created and the sources of data discovery is 90%- Cloud Discovery 10%- On Prem Discovery How do i eliminate the duplicates? Are there any OOB jobs through which i can identify duplicates and delete them? Or what should be...
Update failed with error: commit failed or was not attempted due to other errors
I am trying to discover Switch using pattern, but the discovery fails getting the error " Failed Exploring CI Pattern, Pattern name: Network Switch, To Check Pattern Log Press Here " I tried to debug and getting the expected out put from the pattern ...
CI empty in De duplication task list
Hello Experts, Could you please tell me why I am unable to see CI details in the list of De duplications tasks? Regards, Shoheb
Service Mapping - Template for capturing the connections
Hello Could someone please help with a template which can be used to gather inputs from SMEs to understand the 'edges' of each applications and related config file locations to trace connections. Thanks
Resolved! SAM Publisher Part Numbers missing
Hi,SAM Pro just got activated in a customer environment. When I wanted to create new entitlements, it seemed that when opening the PPN search list, there were only 9200 records present. However at other customers and instances, I know there are like ...
