Hello, Does someone happen to know why DNS Names are being discovered and populated in DNS Name table (cmdb_ci_dns_name), but there is no relationship to the associated Server records. For instance, I scanned one Windows server, and the "DNS Names fo...
I am seeing Fingerprints in the Node Column of the 'License Usage' (em_unique_nodes) table. Example - 'fingerprint: e4 52 3a 35 48 a1 e4 9c 29 55 33 13 dc 44 0d 32 a7 d2 77 53 d8 79 f9 6c 96 80 9b 71 gg' And the records have 'IS Licensable' flag set ...
Hello, Thank you for taking a moment to help me. My goal is to modify just the windows server and windows desktop patterns. So far I have not found a way to insert my step to map bios version (pattern already pulls data in step 3.3) to a field witho...
I have a requirement to restrict a quick email template to only those users which should have the need to use the template. From accessing System Policy - Quick Messages and then selecting the Template in question I can see that I only have the abil...
Hi We have following use cases to be implemented as a part of SNOW Flexera Integration ..Can anyone suggest the way forward and way to achieve it as well as the prerequisites to achieve it -- Flexera to ServiceNow: Populate CMDB with Software Title...
I need to differentiate company laptops from desktops or servers..etc. After looking at many support articles, it looks like the best way to do this is using the chassis field that comes out of the box. However, every chassis field in my instance is ...
Hello all, I have recently begun trying to configure Event Rules that include thresholds but I am stumbling across something that is stumping me. I am seeing situations where event management seems to get stuck in a loop of sorts. For some context, t...
Hello everyone, I am trying to see metric results by assignment group, but I can't seem to find a dot walk from the metric results table to the assignment group on the incident table. Can someone give me some guidance on how to solve this? Thank you ...
Team, We are implementing ITOM (Event Management, Service Mapping, and Operator Dashboard). We know the obvious scenarios that should be tested. We do not know what else should be tested that will not be immediately obvious during implementation but ...
Dear All, Can anyone explain how IRE works during transform maps or does it not. we have altiris intigration which populates cmdb tables by transform map and also servicenow discovery populates it. So we have lot of duplicates. Does transform map in ...
Is SAM Workspace plugin com.sn_sam_workspace available for Quebec , or do you have to upgrade? Thanks! Carol
Hi, How to mention the current data and time for the below one . Below is not working
Hi we recently upgraded our sub-prod instances to Rome from Quebec. I have tried to discover a windows server that was discovered before the upgrade and got the following error: No credential found for type [Windows] Please see my attachment for the...
Hey All, If I am planning for a greenfield implementation of ServiceNow and have below in scope: discovery of 500 devices (Windows/Linux/Network/VCenters) > Event management integration with Solarwinds and Nagios Can someone advise on what all temp...
Hi team, I am trying to configure SCOM connector and getting below error while testing the connection. Please help me to resolve. Note: I have mid server user granted with SCOM admin permissions. Connection test failed: SCOM Event connector failed....
