Hi All, We have a requirement where we need to import data into our ServiceNow instance using an import data source and with the following options: Type is : 'File' Format : 'CSV' File retrieval method : SFTP I know we have the option 'Server' whe...
I am creating event rule to create alert on certain condition. During the test, my test "OK" event got an alert created (see the screenshot) but when I pressed the "Check Processing of event" UI link at the bottom. It shows "Could not find any rules ...
Hi All,I have a doubt regarding the password type and encryption as well as decryption. Can we decrypt the password (not in servicenow) but in scripts such that the passwords won't be visible in the ECC Queue of the Servicenow.I have given the field ...
Hello everyone, I am working on few service maps where am trying to run discovery the following error is coming up for most of the windows server, "Failed to execute WMI command on host XX.XXX.XXX.XXX command: %SystemRoot%\system32\netstat -a -n -o ...
Hello, We are implementing Event Management for a customer. Please can someone help with a RACI Matrix (responsible, accountable, consulted and informed) as a part of the process. Thanks a lot.
Hello, I am receiving 'Active, couldn't classify error and stopping at SNMP - Classify probe while running the discovery, this is only with fewer devices. All other devices discovery just works fine. I've consulted ENS to inquire about these devices,...
Has anyone had luck discovering Chromebooks? I'm using Quick Discovery and it fails at the Shazzam probe. Running London.
Hi, We have requirement to update database table fields based on catalog item input variables. I created Run script in workflow of cat item, as below : var acc = "ABC~"+current.<variable_Name>;var gr = new JDBCProbe("midserver_name");gr.setDataSource...
HelloWe have recently inplemented Service-now and I have been looking at the reporting capabilities.I created a report and used the Publish option to get the relevant URL to see what the format was like. However, now when I go back into the same repo...
Hi I'm using SN Kingston to try to create an Event Rule that enables me to map information that is in the 'Additional information' field of the Event to Alert fields. However the 'Event Additional Info' section is not displayed in the 'Event Input'...
I've created a JDBC data source to query an SQL database on our network (via MID Server) to load data into Service Now. We have done this before successfully, though in the past we used local SQL accounts, as opposed to domain accounts. In this parti...
Hi I am trying to set up event monitoring for HP iLO4. I tried SNMP, but it is so hard to map all the events and traps via the Event Rules due to how the HP iLO MIBs are structured. I would therefore like to integrate these events via email. There ar...
I have 40 different Service Maps that have been working with no issues. Now this morning 14 of them have the following error: Error on server request getServiceTimeline. Can't find ServiceLayer 'af185b881b1d7c1064c8a686624bcbce' (the Sys ID varies d...
Hi All, I am trying to install Mid server on my machine, when I enter the instance name, user name, password and test the connection, installer is showing me an error "Unable to Connect to instance". Instance and user credentials are valid and user h...
Hello, We would like some feedback as to how other organizations use the Owned by and Managed by fields in the CMDB. I found a couple articles in the Community, but we would like to see how others have defined this. Is anyone defining Owned by to be...