Dear All, There is a mandatory field status(install_status) which i want to make false located on cmdb_ci_printer table . when i goto its parent table to make a dictionary override that is the base table is CMDB table(not cmdb_ci) table (when i cli...
How can we open config.xml file
Hi community , we are receiving the logs Basic authentication failed for user :midserver even we don't have a mid server can anyone please help us out how to stop the logs .thanks in advance !!!
We recently configured Cloud Discovery for AWS via API. The data comes in without issue, however I'm having a tough time finding a way to report on all AWS CIs that have been created. 1. The discovery schedule field is blank on most of the CIs. W...
Hello, As we know that there are Pull / Push methods to do Event Management integration with ServiceNow, I would like to understand if there is best approach that fits for event integration with various sources. Pull connectors - OOTB for some vendor...
Hi, I have run into a situation at one of my clients in a Service Mapping project that is causing me to wonder what is standard or best practice Service Mapping process? This question raises a few points that I will try to enumerate. Background: I am...
Hello, I have duplicate data created and the sources of data discovery is 90%- Cloud Discovery 10%- On Prem Discovery How do i eliminate the duplicates? Are there any OOB jobs through which i can identify duplicates and delete them? Or what should be...
I am trying to discover Switch using pattern, but the discovery fails getting the error " Failed Exploring CI Pattern, Pattern name: Network Switch, To Check Pattern Log Press Here " I tried to debug and getting the expected out put from the pattern ...
Hello Experts, Could you please tell me why I am unable to see CI details in the list of De duplications tasks? Regards, Shoheb
Hello Could someone please help with a template which can be used to gather inputs from SMEs to understand the 'edges' of each applications and related config file locations to trace connections. Thanks
We recently had an issue where events were being created and grouped in an Alert (see attachment). Do you know what is causing the grouping and what stopped the grouping so a second (and third and fourth over time) incident could be created? (I'm...
Hi, I have a custom PowerShell script run from flow designer to perform operations on the AD. It runs as an account which has admin access on the MID server and also it is the account that starts the windows MidServer Service (LogOn is as that admin ...
When I converted a Business Service Record [cmdb_ci_service] (classified as an Application Service) using the Convert UI Action Button, I am unable to change the operational status of the new Application Service Record [cmdb_ci_service_auto] Operatio...
We got a requirement to calculate the on total Time of when the state is in on Hold State from beginning to the current time using On Load Client Script. Any Suggestion will be appreciated.
Hello, We have a significant number Application Services which do not have any mapping yet. We want to go ahead and set them to Operational. A business Rule [Change to operational status] prevents from changing the Application Service to Operational ...
