How do I set a custom homepage as the default for an assignment group?

alanpierce · ‎05-11-2016

Hello.

We're implementing ServiceNow for our service desk and I'm trying to do something that seems like it would be simple - create a custom home page and make it the default page for a specific group of fulfillers. I've created the page, but I can only seem to assign it to one user, rather than to a group. Am I missing something? Related to this, it appears the page cannot be assigned to anyone if you want to edit it, and after setting what fields I want to show in each guage/filter, it only shows three fields when the user access it.

What am I missing? This seems like pretty basic stuff. Any help would be appreciated.

Thanks,

Alan Pierce

Ithaca, NY

Chuck Tomasi · ‎05-11-2016

From the list filter, use a filter "Name | is | homepage" to check and see if anyone already has a default home page set.

Use the "New" button at the top to create new records. You'll need to know the sys_id of the home page, which is why I like to set one record (e.g. MINE) to that value to use as a reference.

View solution in original post

Chuck Tomasi · ‎05-11-2016

Hi Sarah,

Haven't heard about that feature, but it's not inconceivable that I missed a few along the way.

sarahbate · ‎05-11-2016

I guess I read it wrong. It was a Role Based dashboard and not the homepage. â˜¹

I do wish that we could set a default homepage/dashboard. It is definitely something we have been discussing over here.

https://docs.servicenow.com/bundle/helsinki-performance-analytics-and-reporting/page/use/dashboards/task/t_SetDashboardsAsHome.html

https://docs.servicenow.com/bundle/helsinki-release-notes/page/release-notes/performance-analytics-reporting/r_DashboardsRN.html

Thanks!

Sarah Bate

Walt Disney Parks and Resorts

WDPR ITSM Process Engineering & Governance

Chuck Tomasi · ‎05-11-2016

You can set a default. Just set one the way I described above, but leave the user field blank and check the "system" checkbox. Boom! Default for anyone who doesn't have their own user preference to override it.

rahul0602 · ‎10-24-2017

Hi Chuck

I have a question on the same lines. I have created a homepage and given user preferences to all users whom I intend to have that homepage on their default page. But , for some others users as well the default page has been seen as the same homepage which I have created. How do I make sure to not set it as a homepage for all other users?

John Vo1 · ‎07-24-2018

How do you find out the sys_id of your homepage?