It appears that the Software Installed Policy collects installed data for all the devices except Windows devices. However, it appears there are only policies for Linux and Windows. It would seem an additional policy would be needed to pull informatio...
Hi,In the Alert table, we are able to find Probable root causes in the related links.I would like to know in which table this Probable root cause lies. A screen shot is attached for reference. Thanks in advance.
We have checked the table Logical Datacenters [cmdb_ci_logical_datacenter] and found out that it contains same Azure Region records 68 times. Is this by design?
We are currently running Discovery with glide.discovery.L3_mapping = true.And this in turn is creating a high volume of IP Connection::IP Connection relationships.Which in turn brings in lots of Impacted Services to our Changes when we Refresh Impact...
Hi All, What is the best approach to install MID in the client network. Is it behind the firewall or outside the firewall? If there is a firewall between MID server and target host, what ports should be open for Discovery?
I am integrating Solarwinds to ServiceNow (CMDB), using Flow Action to fetch Custom Attributes and use them in the script. I am using nodes for this - example code - Nodes.CustomProperties.AttributeName Kindly help me out if here if there is anything...
Hello Experts, We have to integrate ServiceNow with Nagios and Dynatrace (Event integration)Please let me know if anyone has done using the OOTB connectors. Does it need any MID server ?Any document would help. I have already gone through the configu...
Hello Experts,We are working on CMDB Revamp and coming across this question:"Can we store source code filenames in the CMDB? We store source code in GitLab and manage conflicts in GitLab daily. Storing this data in CMDB and relate it to change reques...
Our customer is using ITOM agent-less discovery. They have Mainframes that they want to discover. They are able to discover the Z/OS information and this only provides Name, OS and OS Version, Manufacturer and Serial Number as documented in the prod...
We have a requirement where we need to create a service map for network topology. So the client get data from the switches it travels through multiple switches and reach to end switch. Is it possible to create a map? We have routing table populated...
While discovering a Linux Server class CI, the pattern - Linux server fails at the step "Get DMI type 1". To resolve this, one of the KBs/answers on community suggested to set the mid.ssh.disable_privilege_check parameter to true. However, I am unabl...
Hi Team, Good day!While integrating Elastic search with ServiceNow we are facing following issue."Cannot connect to Elastic Search Server, check URL and credentials servicenow" Please help me with the solution. Best Regards,
We are attempting to retrive a password from our CyberArk Vault and use it in an Action with Flow Designer.We have setup the Get Connection Info Step, Using a Connection Alias, which contains an external credential storage account.In the flow, it app...
I'm finally working for a company that wants to setup a good CMDB. What fields does ServiceNow use to determine if a CI is duplicated. I have a couple duplicate CIs in IP Switch class but as far as I can tell the only duplicate field is name. Is that...
