Hello! I'm 4 weeks into a new job as ITOM Product Owner and I'm still learning the current environment. My previous environment was stricly ITOM Visibility and this is ITOM Pro, with SAM. Right off the bat, I saw that cmdb_ci_spkg was not being po...
Can a customized list be migrated from old workspace to new workspace? Example:If there is a way to move a list from old type of workspace to new type of workspace like from Agent workspace to Service Operations Workspace, is it possible to migrate? ...
Hello,We have started the discovery schedule since last 48-50 hours and it has stopped discovering devices and the discovery logs shows the message as 'No Result Returned From Probe', though initially it did discovered 245 devices. We have started ru...
Hey guys, I am trying to set the "Managed By Group" field for class "cmdb_ci_server" in CI Class Manager. When I manually create a CI the field remains empty. Is there another requirement that needs to be met for this to work? Perhaps the Managed By ...
Does anyone have done the Integration between the ServiceNow and Nautobot .Since our client maintain all the data in the Nautobot app . and they want to go with the Nautobot integration .if anyone have done this before can you please send us the inte...
Hi Can anyone share the docs for service mapping. like basic steps to do service mapping for top down and horizontal
Hi, I've noticed that when an Incident is updated via email, the activity feed quickly becomes very clogged and hard to read - when customers reply via email, the comment that is added contains the entire body of the email that they are replying to....
There is an existing assignment rule for incident table which defaults the assignment group say “ SN_Support_ABC” whenever an incident is created.Now we are setting up event collection from email and configured Event & Alert rules with subflow for cr...
Hi All, We activated Data certificate plugin. When trying to select the table in Certification schedule it appears grayed out and we are unable to select it. Grayed part seemed to be fine as that i how it appears in docs. But however we are not able ...
Hi All Do we need any license for SCCM integration? Kindly suggest. Regards Ann
In the last few months, we have begun to transition our persistent VDI's to Azure. This appears to have caused a rise in the number of servers that are counted in the ITOM License count by around 800. In my review, it appears to me that when our VDI...
Hello,I want to use powershell to manage some Office 365 items. the powershell is being run on the local MID server. To connect to Office 365 (after pre req PS Cmdlet installs completed) The first thing you have tio do is run the Connect-MsolServ...
Hi All,we have recently setup discovery and while discovering we are getting the below error.I don't know how to represent the missing dependency mentioned in the error response. I am relatively new to discovery and any pointers regarding this would ...
Hi We have a ESX server, it is changed to "retired" via customer request. However, it is changed to "Installed" after the discovery. Could anyone know where is the code that changes the ESX server's status back to "Installed". I did a test that if th...
Is there a table that list out the Pros & Cons and Benefits of using Tag-Based mapping vs. Top Down Service Mapping? I know Tag-Based Service Mapping is used to map Cloud applications but we could technically map on-prem applications as well if we se...