Resolved! How to store the results of a GlideRecord in array
Hi, I am trying to execute this script in the background. var order=new GlideRecord('sc_cat_item'); order.addQuery('category.title','Computer & Telephony'); order.addQuery('active',tru...
Forum Posts
Custom Pattern: Missing Relationship
Hi All, Need your kind inputs/suggestions. I have created a custom pattern for the "PDU" device by referring to Mr.Doug Video. I am able to discover the PDU CIs with my custom pattern but the relationship is missing in the CI. As per Doug Video, w...
In which table we can view the metric datas ( ACC-M / OI ) apart from Event and Alert table ?
Hi All, I would like to know in which table we can view the ACC-M / OI metric data and historical metric data (CPU, Memory, Disk and other application) apart from event / alert table. RegardsYokesh Babu P R
Update multiple records simultaneously setting fields to null
I need to do as noted in the following: http://wiki.service-now.com/index.php?title=Update_multiple_records_simultaneously ...but I need to set the fields I'm changing from having a value to being undefined or null. In Remedy I would use $NULL$ with ...
Resolved! How does Discovery sets the hardware_status field on a Server CI
We have the hardware_status field exposed on the cmdb_ci_server form. Every time Discovery runs it sets the field to "installed" I am trying to understand where in the process that happens. I don't see it in the corresponding pattern nor I see any...
How to pass discovery schedule fields to a CI record via discovery for a reference field
Hi Team ,I have a reference field in CIs called "business_unit" and i have created a new reference field on Discovery schedule for called "u_b_unit". The requirement is to pass this schedule field value to CI record via discovery . I have referred th...
Resolved! Discovery Pattern Extension change date format from YYYY-MM-DD to DD-MM-YYYY
Hello all, I've extended a windows os - servers pattern to pull the InstallDate from a server; I'm not using a custom field but using the ootb install_date field that is avaiable on the form. I've managed to get part of it working but my install_date...
Authentication failure with SSH private Key credential
Hi All, I have created SSH private key credential for Discovery .SSH private key credential are working fine with User name and Password. But when I give User name and Private key only ,I am getting authentication failure message .We are using same p...
The system failed to created an inclusion connection
Hi, can someone pls help me on below issue. I am getting below error- "Service mapping- The system failed to create an inclusion connection from CI (type:cmdb_ci_app_server_websphere). There is a containment rule for this CI type and a pattern whic...
Azure event based discovery
Has anyone successfully implemented Event Based Discovery with Azure? If so, did you Create custom code? Did you drive the events from work done in Azure or ServiceNow? Did you give Azure roles to ServiceNow to connect to the Azure cloud to perform ...
Should we create incident or case from an alert in event management?
We have a CSM module and recently implementing integrations with monitoring tools by leveraging event management. We would like to understand whether incident should be created from an alert or customer case. What is the best practice?
IoT device Discovery
Can we discover any IP enabled device - like IoT devices, CCTV etc using ServiceNow Discovery.
Add Script in Robust Transform Map to Check Condition Before Creation/Update
Hi All, I am using Robust Transform Map to integrate ServiceNow with Intune. Now the requirement is that based on some specific condition Intune will be able to create/update data in ServiceNow(Need to gliderecord the cmdb table to check these condit...
JEA with custom certificate
Hi Community, we are trying to get Discovery set up with JEA. However, we can't get the custom certs generated by/for our internal CA to work. We started with the suggested start configuration and the self-signed cert, which worked right away. Howeve...
