how do you audit your group members?

[randrews]

the short description pretty much says it all... currently we are using a scheduled report that sends out to the manager of the group asking them to audit the group members and verify all are still in the group.

this has a couple of issues IMHO...

• there is no accountability.. we don't have anything verifying the manager acknowledges he did the audit <bad for the future of charge back>
• we have to manually maintain the manager
• each time a group is added we have to add a new report <we currently have over 150 groups>

how are others in the community auditing their group members to provide accountability to the managers and allow for automation of the task?

[randrews]

great idea.. and i may well end up with something exactly like that... i will probably apply the template first.. that way i can append the group list to the description...

[marcguy]

Data Certification maybe?

Planning Data Certification - ServiceNow Wiki

[poyntzj]

Our groups are all AD based so any audits are via that.

As we have Exchange we utilise the ability to have multiple managers (or Co Managers as we refer to them)

We do a quarterly check on members and cost assignments and cross charge internally.

An email goes out once a month to the Managers and Co Managers informing them of the groups they manage and that they are responsible for any costs incurred for process licenses and how to check and update the groups themselves.

It also means we have limited User / Group Admin work

A scheduled job runs, calls an event passing the name of the manager and an array of groups the user is the manager / co manager for.

There is then a notification that runs off the event and parses the information passed to it.